OVO Energy
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Opening hours
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Sunday
Day off
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Monday
9:00 AM - 5:00 PM
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Tuesday
9:00 AM - 5:00 PM
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Wednesday
9:00 AM - 5:00 PM
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Thursday
9:00 AM - 5:00 PM
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Friday
9:00 AM - 5:00 PM
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Saturday
Day off
About the company
To get started, click 'Book Now' above. On the next page, select the relevant service.
For Customer Care call listening, you'll need to choose whether you would like to listen to Apollo or Orion calls.
Once you've selected an area, you'll be able to pick a time slot, enter your name and OVO email address and hit 'Book Now'.
Our team
Forecasting & Planning
OVO Energy
Bristol, Friary,
Forecasting & Planning
Think you’ve got what it takes to keep our customers and agents happy? Now’s your chance to put yourself to the test. Find out the secrets of Forecasting and Planning in a one hour F&P Experience.
Top services
Call Listening - OVO Apollo
60 min
1 hour listening to OVO Apollo calls only.
OVO Energy
Bristol, Friary,
Call Listening - OVO Apollo
1 hour listening to OVO Apollo calls only.
Call Listening - OVO Orion
60 min
1 hour listening to OVO Orion calls only. Please note, due to lack of volume on this phone line, you may also see some Orion emails.
OVO Energy
Bristol, Friary,
Call Listening - OVO Orion
1 hour listening to OVO Orion calls only. Please note, due to lack of volume on this phone line, you may also see some Orion emails.
Call Listening - Smart Outbound
60 min
1 hour listening to Smart Outbound calls.
OVO Energy
Bristol, Friary,
Call Listening - Smart Outbound
1 hour listening to Smart Outbound calls.
Call Listening - Boost
60 min
1 hour listening to Boost customer calls. Please note, the best time to listen to Boost calls would be during the non-disconnect period which happens on Monday's at 10am.
OVO Energy
Bristol, Friary,
Call Listening - Boost
1 hour listening to Boost customer calls. Please note, the best time to listen to Boost calls would be during the non-disconnect period which happens on Monday's at 10am.
Second Line
60 min
1 hour call listening with Second Line. The last page of the booking will ask you if there is a team you'd like to sit with - please use this space to specify which area of Second Line you are most interested in.
OVO Energy
Bristol, Friary,
Second Line
1 hour call listening with Second Line. The last page of the booking will ask you if there is a team you'd like to sit with - please use this space to specify which area of Second Line you are most interested in.
Complaints
60 min
1 hour call listening with the Complaints team. Please note, this team cannot accommodate more than 2 at a time.
OVO Energy
Bristol, Friary,
Complaints
1 hour call listening with the Complaints team. Please note, this team cannot accommodate more than 2 at a time.
Collections
60 min
1 hour call listening with the Collections team. Please note, this team cannot accommodate more than 2 at a time.
OVO Energy
Bristol, Friary,
Collections
1 hour call listening with the Collections team. Please note, this team cannot accommodate more than 2 at a time.
Real-Time
60 min
Spend an hour with the RTA's and see what they get up to on a daily basis.
OVO Energy
Bristol, Friary,
Real-Time
Spend an hour with the RTA's and see what they get up to on a daily basis.
Forecasting
60 min
Spend an hour with Forecasting to find out more about forecasts and shrinkage.
OVO Energy
Bristol, Friary,
Forecasting
Spend an hour with Forecasting to find out more about forecasts and shrinkage.
Telephony
60 min
Learn about how we proactively change our IVR and manage the dialler.
OVO Energy
Bristol, Friary,
Telephony
Learn about how we proactively change our IVR and manage the dialler.
Customer Satisfaction
60 min
Sit with our customer satisfaction team to gain an insight into how they keep our customers happy.
OVO Energy
Bristol, Friary,
Customer Satisfaction
Sit with our customer satisfaction team to gain an insight into how they keep our customers happy.
Speech & Text Analytics
60 min
Learn more about the impact of Speech and Text Analytics and what this allows us to discover about our customers.
OVO Energy
Bristol, Friary,
Speech & Text Analytics
Learn more about the impact of Speech and Text Analytics and what this allows us to discover about our customers.
Social
60 min
1 hour shadowing the Social Resolution team. Please note, this team can only accommodate 1 person shadowing at a time.
OVO Energy
Bristol, Friary,
Social
1 hour shadowing the Social Resolution team. Please note, this team can only accommodate 1 person shadowing at a time.
Reviews
0 reviews