OVO Energy
/-2.584299,51.450089,15/250x250?access_token=pk.eyJ1Ijoic2ltcGx5Ym9va21lIiwiYSI6ImNqazJram9sZzB0YmczcG53bnplcGlhemcifQ.lUkgRWz8lwXbyfCt3EO4uQ)
Opening hours
-
Sunday
Day off
-
Monday
9:00 AM - 5:00 PM
-
Tuesday
9:00 AM - 5:00 PM
-
Wednesday
9:00 AM - 5:00 PM
-
Thursday
9:00 AM - 5:00 PM
-
Friday
9:00 AM - 5:00 PM
-
Saturday
Day off
About the company
To get started, click 'Book Now' above. On the next page, select the relevant service.
For Customer Care call listening, you'll need to choose whether you would like to listen to Apollo or Orion calls.
Once you've selected an area, you'll be able to pick a time slot, enter your name and OVO email address and hit 'Book Now'.
Our team

Forecasting & Planning
Top services
Call Listening - OVO frontline
60 min
1 hour listening to OVO frontline calls

Second Line
60 min
1 hour call listening with Second Line. The last page of the booking will ask you if there is a team you'd like to sit with - please use this space to specify which area of Second Line you are most interested in.

Complaints
60 min
1 hour call listening with the Complaints team. Please note, this team cannot accommodate more than 2 at a time.

Collections
60 min
1 hour call listening with the Collections team. Please note, this team cannot accommodate more than 2 at a time.

Real-Time
60 min
Spend an hour with the RTA's and see what they get up to on a daily basis.
Forecasting
60 min
Spend an hour with Forecasting to find out more about forecasts and shrinkage.

Telephony
60 min
Learn about how we proactively change our IVR and manage the dialler.
Customer Satisfaction
60 min
Sit with our customer satisfaction team to gain an insight into how they keep our customers happy.

Speech & Text Analytics
60 min
Learn more about the impact of Speech and Text Analytics and what this allows us to discover about our customers.

Social
60 min
1 hour shadowing the Social Resolution team. Please note, this team can only accommodate 1 person shadowing at a time.
Reviews
0 reviews