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OVO Energy

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Opening hours

  • Sunday

    Day off

  • Monday

    9:00 AM - 5:00 PM

  • Tuesday

    9:00 AM - 5:00 PM

  • Wednesday

    9:00 AM - 5:00 PM

  • Thursday

    9:00 AM - 5:00 PM

  • Friday

    9:00 AM - 5:00 PM

  • Saturday

    Day off

About the company

To get started, click 'Book Now' above. On the next page, select the relevant service. 

For Customer Care call listening, you'll need to choose whether you would like to listen to Apollo or Orion calls.

Once you've selected an area, you'll be able to pick a time slot, enter your name and OVO email address and hit 'Book Now'.

Our team

Forecasting & Planning

Top services

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Call Listening - OVO Apollo

60 min

1 hour listening to OVO Apollo calls only.

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Call Listening - OVO Orion

60 min

1 hour listening to OVO Orion calls only. Please note, due to lack of volume on this phone line, you may also see some Orion emails.

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Call Listening - Smart Outbound

60 min

1 hour listening to Smart Outbound calls.

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Second Line

60 min

1 hour call listening with Second Line. The last page of the booking will ask you if there is a team you'd like to sit with - please use this space to specify which area of Second Line you are most interested in.

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Complaints

60 min

1 hour call listening with the Complaints team. Please note, this team cannot accommodate more than 2 at a time.

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Collections

60 min

1 hour call listening with the Collections team. Please note, this team cannot accommodate more than 2 at a time.

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Real-Time

60 min

Spend an hour with the RTA's and see what they get up to on a daily basis.

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Forecasting

60 min

Spend an hour with Forecasting to find out more about forecasts and shrinkage.

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Telephony

60 min

Learn about how we proactively change our IVR and manage the dialler.

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Customer Satisfaction

60 min

Sit with our customer satisfaction team to gain an insight into how they keep our customers happy.

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Speech & Text Analytics

60 min

Learn more about the impact of Speech and Text Analytics and what this allows us to discover about our customers.

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Social

60 min

1 hour shadowing the Social Resolution team. Please note, this team can only accommodate 1 person shadowing at a time.

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