Company icon

Customer Solutions

Opening hours

  • Sunday

    12:00 AM - 12:00 AM

  • Monday

    12:00 AM - 12:00 AM

  • Tuesday

    12:00 AM - 12:00 AM

  • Wednesday

    12:00 AM - 12:00 AM

  • Thursday

    12:00 AM - 12:00 AM

  • Friday

    12:00 AM - 12:00 AM

  • Saturday

    12:00 AM - 12:00 AM

About the company

General Guide Lines for setting appointments:

Standard Appointments: Book via tool (48 Hours Notice)

Non Standard Appointments: Check with Engineer Prior to Booking (Shorter Than 48 Hours Notice)

After Hours Appointments: Check with Engineer prior to Booking (48 Hours Business Days, 5 Business Days for Weekends)


Standard Appointments: 

Criteria: 

·        Normal Business Hours – 8am-5pm Monday-Friday
·        Booked 48 hours in advance
·        Not within Lunch Time 12-2pm

 Non Standard Appointments

Criteria:

·        Any work that does not fit into Standard Appointments

After Hours:

Criteria: 

·        Anything that is outside business hours or on a Public Holiday

 



FAQ:

I have confirmed with Engineer on a Time Window but I can not select

The Engineer needs to remove their break time

How to Remove Break Time

Login to SimplyBook > Time Settings > Provider Special Days > Select Day > Click + next to time slot


Checking my appointments (booking person)

https://projects.simplybook.me/user/bookings


Our team

Brian H

Hao W

Vin Li

Top services

Service icon

Business Hours Booking (1 Hr)

60 min

Booking with a Customer Solutions Engineer, please describe your requirements with ticket ID and detailed work to be performed. Between 08:00am & 17:00pm Monday-Friday

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Business Hours Booking (2 hr)

120 min

Booking with a Customer Solutions Engineer, please describe your requirements with ticket ID and detailed work to be performed. Between 08:00am & 17:00pm Monday-Friday

Service icon

Business Hours Booking (4 hr)

240 min

Booking with a Customer Solutions Engineer, please describe your requirements with ticket ID and detailed work to be performed. Between 08:00am & 17:00pm Monday-Friday

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CDL Hardware Provisioning

60 min

Select this option to have Craig Plug a device into the Swingline at CDL

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After Hours Booking (1 Hr)

60 min

Booking with a Customer Solutions Engineer, please describe your requirements with ticket ID and detailed work to be performed. Before 09:00am & after 16:00pm Monday-Friday and All Weekend

Service icon

After Hours Booking (2 Hr)

120 min

Booking with a Customer Solutions Engineer, please describe your requirements with ticket ID and detailed work to be performed. Before 09:00am & after 16:00pm Monday-Friday and All Weekend

Service icon

After Hours Booking (4 Hr)

240 min

Booking with a Customer Solutions Engineer, please describe your requirements with ticket ID and detailed work to be performed. Before 09:00am & after 16:00pm Monday-Friday and All Weekend

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