GS Training Simply Book Guideline (HK Division)Dear Brand Partner(s), Thank you for your support on staff training, please kindly find below the latest training guidelines and workflow for your reference. All BA/GS regular training bookings will have to be requested from SimplyBook platform on a quarterly basis. The booking window for the upcoming quarter will be shown on the home page of the platform. Please make the respective bookings during the booking window. Each training type has a corresponding quota, please refer to the following details for more information. Overbooked sessions will be cancelled from DFS without prior notice. Only the session(s) at the earlier training date(s) will be acknowledged. (i.e. If the brand books 12th July and 16th July while exceeding the quota, the 16th July session will be cancelled.) The training slots are allocated on a first come first serve basis, no additional slots would be provided if the slots are fully booked or the vendor misses the booking windows. In this case, the vendor can send the training materials or video to store for staff’s self-learning. GS Training GuidelinesBrands are welcome to arrange a 30 mins F2F GS team sharing for BA and/or GS. · Training Period: Monday, Wednesday and Thursday during store briefing * Subjected to store blackout dates and public holiday exclusion.· Training Quota: Maximum 2 slots per quarter · Timing & Participants
Hysan
Time (30 mins)
13:00-13:30
No. of participants (Approx.)
10
* BA and/or GS to be arranged by store team (NO participant list will be shared in advance) · Meet
up point
Store
Hysan
Photo
Location
15/F HYSAN PLACE
Time
13:00
What can we share? Suggested focus for GS Sharing:· Brand story & fun facts, · Hero product(s) refresher, · Newness sharing, · Beauty & market trends. We strongly encourage brands to bring along materials for sharing, such as testers and samples for GS team to experience the products. Briefing notes, product demonstration tools, quiz etc. are welcomed!*Sharing of any kind of incentive (SPIFF/ Sales target) is strictly not allowed. Booking Workflow*:1. Vendors MUST sign up for an account (1 account for each division) to view the booking status any time.2. Upon login, request can be submitted via “Simply book” during the booking period, timeslots to be allocated on a first come first serve basis.3. The portal will show the booking period for the upcoming quarter. Please save the dates for your own record, there won’t be email notification from DFS.4. The final decision will be based on the booking status under your account (Email confirmation does not count).5. For any vendor cancellation, please email the respective store SM at least 5 working days in advance. Any cancellations without prior notice will be penalized at BA booking for the following quarter.6. Cancellation will take place even though training has been confirmed, it is when there are:è Bookings exceeding the quota will be cancelled. Only the session(s) at the earlier training date(s) will be acknowledged.è Failed to indicate training format (F2F/online)è Online training: No Team / Zoom link providedCancellation notices will be sent to the email account that made the booking.7. No additional slots will be provided outside the booking windows or when the slots are fully booked. The vendor can send the training materials or videos to stores for staff’s self-learning.*DFS reserves the final decision on training arrangement. Should you need help with directions to our store, kindly contact the respective stores’ Duty Phone or respective sales manager:Hysan : [email protected] Kind Regards,Merchandising Business Operations Team