Session Overview This session aims to empower and encourage teams to deliver consistent, excellent customer service throughout the holiday journey using the ZEST service framework. Learning Objectives Understand the emotional value of holidays to our customers Learn the ZEST framework and apply it in destination Reflect on how the team already delivers ZEST and how to enhance it further

Session Overview This training session equips teams with the knowledge and skills to support customers effectively at the airport and during transfers. It emphasizes the importance of first impressions, professional meet-and-greet behaviour, and clear, confident public speaking when delivering transfer, see-off, and see-in speeches. Through discussion, role-play, and practice, participants will develop confidence in representing the company with professionalism, reassurance, and warmth. Learning ObjectivesBy the end of the training, participants will be able to: Understand the challenges guests face at the airport and how to reduce their stress. Make a strong first impression through professional meet-and-greet behaviours. Deliver clear, confident, and engaging transfer, see-off, and see-in speeches. Apply key public speaking skills: audience awareness, confident delivery, and clear communication. Continuously reflect and improve their communication style.

Session Overview This training session is designed to equip Destination Management Company (DMC) partners with the knowledge, confidence, and practical tools needed to respond effectively to incidents and crises involving easyJet holidays customers. You’ll learn how to identify the severity of incidents, follow the correct escalation procedures, and deliver compassionate, professional on-the-ground support.Through real-world scenarios, you’ll explore the use of the DMC Playbook, communication protocols, and best practices in preserving life, maintaining customer wellbeing, and safeguarding easyJet holidays’ reputation. Learning Objectives This training will prepare DMC partners to respond confidently and professionally to customer incidents and crises. Participants will learn how to assess situations, follow the correct escalation procedures, use the DMC Playbook, and provide compassionate, on-the-ground support—ensuring customer safety and protecting easyJet holidays' reputation.

Each drawing class focuses on a specific skill or exercise. Classes normally include: a quick warm-up exercise, an quick observation and analysis exercise, a demonstration via graphic tablet and guidance while you complete the specific exercises proposed. 

Specific Drawing courses include 5 classes and are ideal for those who have a specific skill in mind they want to improve. They are designed to develop that skill in a quick, effective, and tested way. They also have the advantage of providing you with a defined curriculum of all the classes you are going to do, so if you need to change anything according to your needs this can be defined before the beginning of the course.The available courses are: Fundamentals of Drawing, Intro to Character Design, Intro to Environment Design, Intro to Comics, Intro to Animation, Intro to Graphic Design, Drawing for Fine Arts. If you are interested in any topic not listed here, get in touch as a personalised course can be designed in some cases. 

Ever wondered what an Inner London Reggio Emilia inspired setting looks like and how it works?Here at St James' we are inviting you to come and spend some time immersed in our Reggio Emilia inspired classrooms.Practitioners will be engaged with children, giving you time to observe and witness first hand the Reggio Emilia approach in action.Schedule your visit:  Date - 22nd September 2022 at 10 am  Tour and observation along with an opportunity to ask questions is £30.00.   If you are booking for 2 colleagues or more, please use the multi-option below - 2 places for £50.00Place numbers are limited.We look forward to seeing you.

Ever wondered what an Inner London Reggio Emilia inspired setting looks like and how it works?Here at St James' we are inviting you to come and spend some time immersed in our Reggio Emilia inspired classrooms.Practitioners will be engaged with children, giving you time to observe and witness first hand the Reggio Emilia approach in action.Schedule your visit:  Date - 22nd September 2022 at 10 am  Tour and observation along with an opportunity to ask questions is £30.00.   Please use this option if you are booking for 2 colleagues or more;  there is a discount - 2 places for £50.00 (ie 1 x dual place)Place numbers are limited.We look forward to seeing you.

Être poussé(e) dans ses derniers retranchements ! • Entraînement sur-mesure avec présence de votre coach • Votre coach personnel disponible 24h/24 et 7j/7 et à l'écoute de vos moindres exigences

Ihre neue Küche finden Sie nicht in einem Katalog, sondern in einem persönlichen Gespräch. Bei Möbel Rathje in Holstenniendorf und St. Michaelisdonn setzen wir uns mit Ihnen an einen Tisch, hören zu und stellen die Fragen, die wirklich zählen.

Bei all Ihren Fragen rund um die Küchenplanung sind wir von Möbel Rathje in unseren Küchenstudios in Holstenniendorf und St. Michaelisdonn immer für Sie da. Egal ob Küchenplanung online, zu Hause bei Ihnen oder in einem unserer Fachgeschäfte: Gemeinsam mit Ihnen finden wir die Lösung, mit der die Küche Ihrer Träume zum Wunschbudget Wirklichkeit wird.

Für ein harmonisches Gesamtbild bieten wir Ihnen Konzept, Planung und Umsetzung aus einer Hand. Unser Service reicht von der Planungsskizze mit Visualisierung bis zur detaillierten Kostenberechnung. Mit durchdachten Konzepten für Raumaufteilung, Materialien, Farben und Lichtgestaltung verwandeln wir Wohn- oder Schlafraum in hochwertige Lebenswelten.

A travers cet atelier, nous vous invitons à un voyage au coeur des traditions africaines et cérémonies du café, propres aux origines du café que vous dégusterez.

Découvrez et dégustez les cafés sélectionnés par Rituel Café et apprenez à confectionner des produits de beauté et pour la maison avec marc de café.

fast pris uansett lengde og design

Sue Cullen