联络资讯
立即预约营业时间
-
星期日
休息日
-
星期一
9:00 AM - 6:30 PM
-
星期二
9:00 AM - 6:30 PM
-
星期三
9:00 AM - 5:00 PM
-
星期四
9:00 AM - 5:00 PM
-
星期五
9:00 AM - 5:00 PM
-
星期六
8:00 AM - 4:30 PM
公司资讯
QA PF and InstructorPlease come into the room at your assigned time. If you come in early and I have someone in the you may be asked to leave. I very much respect and value everyone's privacy.I very much look forward to working with you.团队组成
Misael Morales
热门服务
Knowledge Transfer - AHT and Performance Related Metrics
15 分钟
This meeting is designed to help you with key metrics such as AHT, Qualty, etc.
Misael (Mike) Morales - Meet and Greet
15 分钟
This will be our first session only. Its an informal meet and greet designed to put you at ease to let you know how I will be supporting your business.
QA Results review
30 分钟
This meeting is designed to review your recent QA scores which if below 90% I will invite to make an appointment and review the call/findings.
Client Escalation/Direct Feedback
15 分钟
If a client escalates or provides direct feedback, this meet will be necessary. We must address client issues within 24 hours.
评论
31 客户评论
-
Tywan Watson
4/24/2018, 4:40:25 PM
Tywan Watson
Good service
-
Marlene Ramirez Otero
4/9/2018, 6:48:16 PM
Very imformative session
Thank you so much for your input on my calls. You provided me with some very useful information that I was not aware of.
-
Doris Kidd Collins
2/20/2018, 8:12:47 PM
IBO/CSP
Misael Morales is a very patient and thorough instructor. He leads his students to better understanding in every aspect.
-
Doris Kidd Collins
1/25/2018, 6:52:24 PM
IBO/CSP
I feel Mr. Morales listens to me and understands any issue. I also feel he is there for resolutions.
-
Apostol Jose Fernandez
8/14/2017, 7:12:49 PM
Great Instructor and QA PF
Misael is a great instructor! I has blessed to have him instruct for Arise in the Road America program. Thank you!
-
Aracelis González
8/10/2017, 7:37:42 PM
CSP
Thank you! Mr Misael Morales, for taking the time out to point out and explain certain areas in my working environment that needed to be adjusted to provide a better customer service experience to my clients. Greatly appreciated
-
Sonia Espericueta Ortiz
6/1/2017, 3:12:04 PM
Response to e-mail
I think you are an exceptional instructor and QAPF. I have had to meet with you more then I would like regarding something or other but you always have the solution for me. Thank you.
-
Angelica Foskey
4/10/2017, 6:08:35 PM
Csp
Mike, is by far one of the best QAPF's I have had since I have been here. Very professional and knowledgeable
-
Lourdes Mirabal
4/5/2017, 9:24:00 AM
IBO RA
I have been with arise since it was willow, off and on, I have had different teacher for the different clients that I services I have never had a teacher as good as you. You keep the class in order and you teach the way it's supposed to be you don't let the class take over you continue with the class plan, and don't allow the students to deviate you I wanted to let you know that you are definitely the best in arise. Thanks.
-
Sherri Trice
3/16/2017, 8:26:48 PM
QA
I greatly appreciate the feedback from calls where I might have had an issue it helps me to be more aware of what I need to do and where I need more practice.