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Misael (Mike) Morales

营业时间

  • 星期日

    休息日

  • 星期一

    9:00 AM - 6:30 PM

  • 星期二

    9:00 AM - 6:30 PM

  • 星期三

    9:00 AM - 5:00 PM

  • 星期四

    9:00 AM - 5:00 PM

  • 星期五

    9:00 AM - 5:00 PM

  • 星期六

    8:00 AM - 4:30 PM

公司资讯

QA PF  and InstructorPlease come into the room at your assigned time.  If you come in early and I have someone in the you may be asked to leave.  I very much respect and value everyone's privacy.I very much look forward to working with you.

团队组成

Misael Morales

热门服务

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Knowledge Transfer - AHT and Performance Related Metrics

15 分钟

This meeting is designed to help you with key metrics such as AHT, Qualty, etc.

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Misael (Mike) Morales - Meet and Greet

15 分钟

This will be our first session only. Its an informal meet and greet designed to put you at ease to let you know how I will be supporting your business.

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QA Results review

30 分钟

This meeting is designed to review your recent QA scores which if below 90% I will invite to make an appointment and review the call/findings.

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Client Escalation/Direct Feedback

15 分钟

If a client escalates or provides direct feedback, this meet will be necessary. We must address client issues within 24 hours.

评论

31 客户评论

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  • Review user image

    Tywan Watson

    4/24/2018, 4:40:25 PM

    Tywan Watson

    Good service

  • Review user image

    Marlene Ramirez Otero

    4/9/2018, 6:48:16 PM

    Very imformative session

    Thank you so much for your input on my calls. You provided me with some very useful information that I was not aware of.

  • Review user image

    Doris Kidd Collins

    2/20/2018, 8:12:47 PM

    IBO/CSP

    Misael Morales is a very patient and thorough instructor. He leads his students to better understanding in every aspect.

  • Review user image

    Doris Kidd Collins

    1/25/2018, 6:52:24 PM

    IBO/CSP

    I feel Mr. Morales listens to me and understands any issue. I also feel he is there for resolutions.

  • Review user image

    Apostol Jose Fernandez

    8/14/2017, 7:12:49 PM

    Great Instructor and QA PF

    Misael is a great instructor! I has blessed to have him instruct for Arise in the Road America program. Thank you!

  • Review user image

    Aracelis González

    8/10/2017, 7:37:42 PM

    CSP

    Thank you! Mr Misael Morales, for taking the time out to point out and explain certain areas in my working environment that needed to be adjusted to provide a better customer service experience to my clients. Greatly appreciated

  • Review user image

    Sonia Espericueta Ortiz

    6/1/2017, 3:12:04 PM

    Response to e-mail

    I think you are an exceptional instructor and QAPF. I have had to meet with you more then I would like regarding something or other but you always have the solution for me. Thank you.

  • Review user image

    Angelica Foskey

    4/10/2017, 6:08:35 PM

    Csp

    Mike, is by far one of the best QAPF's I have had since I have been here. Very professional and knowledgeable

  • Review user image

    Lourdes Mirabal

    4/5/2017, 9:24:00 AM

    IBO RA

    I have been with arise since it was willow, off and on, I have had different teacher for the different clients that I services I have never had a teacher as good as you. You keep the class in order and you teach the way it's supposed to be you don't let the class take over you continue with the class plan, and don't allow the students to deviate you I wanted to let you know that you are definitely the best in arise. Thanks.

  • Review user image

    Sherri Trice

    3/16/2017, 8:26:48 PM

    QA

    I greatly appreciate the feedback from calls where I might have had an issue it helps me to be more aware of what I need to do and where I need more practice.

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