Terms & Conditions All tenants are to use the (Simply Book Me System) to confirm a date and time for their vents to be serviced.   If the booking needs to be changed we will require written notification from the tenant 48 hours in advance of our attendance. Failure to provide a notification will result in a downtime charge. Please refer to the schedule of rates. Once the booking has been confirmed, if we arrive at the apartment and the tenant does not open the door or grant access then there will be a downtime charge. Please refer to the schedule of rates. The tenant is to ensure any furniture that is located in front of the vents is moved before our attendance. We require full access to vents. If we arrive at the apartment and the furniture is not moved then this will be recorded as downtime and a return visit will be required. Please refer to the schedule of rates. PUK will take no responsibility for moving furniture. Bookings are to be confirmed by tenants via the simply book system, if on the day the tenant does not grant access we will knock on the door twice and call the tenant. If they do not answer then we will notify the building management team and they will need to call the tenant, if we do not receive a response within 15 minutes this will be recorded as downtime. All costs are exclusive of VAT which will be charged at the statutory rate current at the date of invoice. Where works are aborted due to unforeseen circumstances beyond PUK Ltd.'s control or where works are prevented from proceeding without a minimum of 48 hours prior notification by the Client, PUK Ltd reserves the right to immediately recover any associated abortive costs from the Client. In the event the Works are delayed or suspended through no fault of PUK Ltd, PUK Ltd reserve the right to issue an invoice for the Works already completed at that time, including any fabricated materials not yet delivered to the site. In the event of adverse weather conditions or high winds, the bookings will be canceled and will need to be rescheduled.Downtime Charges - Will be charged at a rate of £250.00 + VAT Abortive visit due to no access being granted.  Furniture not moved. PUK will take no responsibility for moving furniture. Cancellation of booking by tenant. A minimum 48-hour notice is required. Please email [email protected] for assistance with this. Opening HoursMONDAY:  08:00 - 17:30TUESDAY:  08:00 - 17:30WEDNESDAY:  08:00 - 17:30THURSDAY:  08:00 - 17:30FRI DAY:  08:00 - 17:30SATURDAY: ClosedSUNDAY: Closed  Bookings will not be accepted between 12:00 pm to 13.00 pm (Operatives Lunchbreak)