Caroline is one of the founders of Communicate-ed. She is a specialist teacher who has practical experience in all areas of the access arrangements process and trains for local authorities, universities and SEND services. Caroline has contributed to a range of publications, including academic journals. She has worked with a number of publishers to develop tests, and has been involved in various DfE and Ofqual training and policy projects. She was a member of the working party that established the Access Arrangements Online system. In 2024 Caroline was presented with a University of Roehampton Chancellor’s Alumni Award, for Innovation and Inspiration in her industry.

Rebecca is a Specialist Teacher with more than 21 years’ assessment experience. She has a current Assessment Practising Certificate, regularly carrying out diagnostic assessment for dyslexia and dyscalculia, as well as carrying out access arrangement assessments. She is a senior assessor and IQA for the PAPAA course, supporting students with the course demands. She is a member of the APC accreditation team for the BDA and is a SpLD Assessment Standards Committee (SASC) approved CPD provider, with current SASC courses for mentoring on diagnostic report writing; building assessment confidence in report writing for SpLD in maths; branching out into EAA: a guide for Level 7/APC holder; and using the SASC 2025 report format for SpLD in maths.Amy plays a major role in the management and running of Communicate-ed. She holds a BSc in Psychology from Southampton University and is a qualified primary teacher and access arrangements assessor. Amy also has a role in managing the postgraduate qualifications we offer with our sister company Include-ed.

Nick Lait is Chair of the JCQ Special Requirements Committee. His responsibilities include the production of JCQ documents relating to examination administration, such as the JCQ publications Access Arrangements and Reasonable Adjustments and Instructions for Conducting Examinations. Nick provides advice and guidance to schools and colleges, predominantly on access arrangements. He has a thorough knowledge of the examination administration system having previously worked with Edexcel for 11 years, in both UK and International exam operations, taking a lead role in the development of Access Arrangements Online.