Unified Engagement Suite Genesys « A la carte Services
Contatos
- uesgenesys.simplybook.it
- P&P
- Consulting services
- Customer success management
- Training
- Change Requests
- Orange applications
- Conversational AI
- Consulting
- Implementation
- Consulting Services
- Tokens
Horário de abertura
-
Domingo
Dia de folga
-
Segunda-feira
09:00 - 18:00
-
Terça-feira
09:00 - 18:00
-
Quarta-feira
09:00 - 18:00
-
Quinta-feira
09:00 - 18:00
-
Sexta-feira
09:00 - 18:00
-
Sábado
Dia de folga
Sobre a empresa
Get access to the full range of services available around Unified Engagement Suite Genesys
Need to make a change on your UES Genesys Cloud Org or Book a workshop with Expert , it’s here
Nossa equipe
Change requests
Unified Engagement Suite Genesys « A la carte Services
Change requests
Implement, optimize and upgrade with Orange experts for more value-faster.
with Orange experts for more value-faster.
Top services
Routing
60 min
Create schedules, configure call and message routing ...Scheduling : Scheduling - Add 1 schedule group or 1 scheduleScheduling - Change 1 schedule group or 1 scheduleCall routing :Call routing - Add 1 routesCall routing - Change 1 routesCa
Unified Engagement Suite Genesys « A la carte Services
Routing
Create schedules, configure call and message routing ...
Scheduling :
Scheduling - Add 1 schedule group or 1 schedule
Scheduling - Change 1 schedule group or 1 schedule
Call routing :
Call routing - Add 1 routes
Call routing - Change 1 routes
Call routing - Delete 1 routes
-
Call centre type: In-house and Outsourced
-
Call centre size: Medium and Large
-
Business sector: Business to Business and Business to Client
-
Call direction: Inbound and outbound
-
Service area: Domestic and International
Telephony
60 min
Set up Genesys cloud communicationsPhone Management :Phone Management - Add up to 3 phonesPhone Management - Add up to 10 phonesPhone Management - Change up to 3 phonesPhone Management - Delete up to 3 phonesDID Numbers : DID Numbers - Add 1 ran
Unified Engagement Suite Genesys « A la carte Services
Telephony
Set up Genesys cloud communications
Phone Management :
Phone Management - Add up to 3 phones
Phone Management - Add up to 10 phones
Phone Management - Change up to 3 phones
Phone Management - Delete up to 3 phones
DID Numbers :
DID Numbers - Add 1 range & 5 assignments
DID Numbers - Change 1 range & 5 assignments
Extensions :
Extensions - Add 1 pool & 5 assignments
Extensions - Change 1 pool & 5 assignments
Quality management
60 min
Allows managers to record and evaluatePolicies:Policies - Add 1 policyPolicies - Change 1 policyPolicies - Delete 1 policyPolicies - Delete up to 10 policiesChange Recording ManagementChange Speech And Text Analytics Settings
Unified Engagement Suite Genesys « A la carte Services
Quality management
Allows managers to record and evaluate
Policies:
Policies - Add 1 policy
Policies - Change 1 policy
Policies - Delete 1 policy
Policies - Delete up to 10 policies
Change Recording Management
Change Speech And Text Analytics Settings
-
Call centre type: In-house and Outsourced
-
Call centre size: Medium and Large
-
Business sector: Business to Business and Business to Client
-
Call direction: Inbound and outbound
-
Service area: Domestic and International
Directory administration
60 min
Manage groups, work teams, locations...External Contacts :External Contacts - Add custom contact typeExternal Contacts - Change custom contact typeGroups :Groups - Add 1 group & 5 membersGroups - Change 1 group & 5 membersLocations :Locations
Unified Engagement Suite Genesys « A la carte Services
Directory administration
Manage groups, work teams, locations...
External Contacts :
External Contacts - Add custom contact type
External Contacts - Change custom contact type
Groups :
Groups - Add 1 group & 5 members
Groups - Change 1 group & 5 members
Locations :
Locations - Add 1 location
Locations - Change 1 location
Profile Fields :
Profile Fields - Add 5 objects
Profile Fields - Change 5 objects
-
Call centre type: In-house and Outsourced
-
Call centre size: Medium and Large
-
Business sector: Business to Business and Business to Client
-
Call direction: Inbound and outbound
-
Service area: Domestic and International
Contact Center
60 min
Create, edit skills, queues, wrap-up codesAgent skill or language :Agent skill or language - Add/delete up to 5 skillsAgent skill or language - Add/delete up to 30 skillsUtilization : Utilization : change utilizationQueues : Queues - Add 1
Unified Engagement Suite Genesys « A la carte Services
Contact Center
Create, edit skills, queues, wrap-up codes
Agent skill or language :
Agent skill or language - Add/delete up to 5 skills
Agent skill or language - Add/delete up to 30 skills
Utilization :
Utilization : change utilization
Queues :
Queues - Add 1 queue
Queues - Add 5 queues
Queues - Change 1 queue
Wrap-Up Codes :
Wrap-Up Codes - Add/change/delete up to 5 codes
Wrap-Up Codes - Add/change/delete up to 20 codes
Outbound campaigns
60 min
Set up campaigns, contact lists, do not call...Campaigns : Campaigns - Add 1 voice campaign Campaigns - Change 1 voice campaign Campaigns - Delete 1 voice campaign List Management:List Management - Ad
Unified Engagement Suite Genesys « A la carte Services
Outbound campaigns
Set up campaigns, contact lists, do not call...
Campaigns :
Campaigns - Add 1 voice campaign
Campaigns - Change 1 voice campaign
Campaigns - Delete 1 voice campaign
List Management:
List Management - Add 1 contact list
List Management - Change 1 contact list
List Management - Delete 1 contact list
List Management - Add 1 filter
List Management - Change 1 filter
List Management - Delete 1 filter
List Management - Add 1 do not contact list
List Management - Change 1 do not contact list
List Management - Delete 1 do not contact list
List Management - Add 1 attempt list
List Management - Change 1 attempt list
List Management - Delete 1 attempt list
Contactable Time Sets:
Contactable Time Sets - Add 1 contactable time sets
Contactable Time Sets - Change 1 contactable time sets
Contactable Time Sets - Delete 1 contactable time sets
Call Analysis Responses:
Call Analysis Responses - Add 1 call analysis responses
Call Analysis Responses - Change 1 call analysis responses
Call Analysis Responses - Delete 1 call analysis responses
Wrap-Up Code mappings
Outbound Settings
Technical Workshops
60 min
Get assistance from Orange experts.Generic Workshop - 1 hourGeneric Workshop - 3 hoursCRM integration workshop - 3 hoursCall routing workshop - 1 hoursCall routing workshop - 3 hoursTMA - Office hours TMA - Out of office
Unified Engagement Suite Genesys « A la carte Services
Technical Workshops
Get assistance from Orange experts.
Generic Workshop - 1 hour
Generic Workshop - 3 hours
CRM integration workshop - 3 hours
Call routing workshop - 1 hours
Call routing workshop - 3 hours
TMA - Office hours
TMA - Out of office hours
Architect
60 min
Modify flow outcomes, data tables...Data Tables - Data Table content - 1 lineData Tables - Data Table content - up to 5 lines Flow outcomes - 1 flow outcome
Unified Engagement Suite Genesys « A la carte Services
Architect
Modify flow outcomes, data tables...
Data Tables - Data Table content - 1 line
Data Tables - Data Table content - up to 5 lines
Flow outcomes - 1 flow outcome
People & Permissions
60 min
Add people to your organization, edit profile...People:People - Add 1 userPeople - Add up to 5 usersPeople - Change 1 userPeople - Change up to 5 usersPeople - Delete 1 userRoles:Roles - Add 1 roleRoles - Change 1 permis
Unified Engagement Suite Genesys « A la carte Services
People & Permissions
Add people to your organization, edit profile...
People:
People - Add 1 user
People - Add up to 5 users
People - Change 1 user
People - Change up to 5 users
People - Delete 1 user
Roles:
Roles - Add 1 role
Roles - Change 1 permission
Roles - Change up to 3 permissions
Roles - Delete 1 role
Divisions:
Divisions - Add 1 division
Divisions - Change 1 division
Comentários/Avaliações
5 avaliações