BA Training Simply Book Guideline (HK/MAO Division) – Effective from Q3 2025Dear Brand Partner(s), Thank you for your support on staff training, please kindly find below the latest training guidelines and workflow for your reference.  All BA/GS regular training bookings will have to be requested from SimplyBook platform on a quarterly basis. The booking window for the upcoming 2 quarters will be shown on the home page of the platform. Please make the respective bookings during the booking window. Each training type has a corresponding quota, please refer to the following details for more information. Overbooked sessions will be cancelled from DFS without prior notice. Only the session(s) at the earlier training date(s) will be acknowledged. (i.e. If the brand books 12th July and 16th July while exceeding the quota, the 16th July session will be cancelled.) The training slots are allocated on a first come first serve basis, no additional slots would be provided if the slots are fully booked or the vendor misses the booking windows. In this case, the vendor can send the training materials or video to store for staff’s self-learning. BA Training Guideline ·         Maximum 1 full day/ 2 half-day training (F2F/online format) per quarter, book via “Simply Book” [Each session requires BA full team attendance]  ·         The brand must provide 100% vendor-funded promoters on training date, with minimum requirement below: No. of headcount per store per brand Minimum no. of promoter support 1-3 ≥ 1 during at least during 11am-8pm 4 or more ≥ 2 during at least during 11am-8pm  ·         For F2F training, brand must provide venue and transportation. No reimbursement allowed. ·         Time slots for HK: (Subject to blackout dates exclusion)è Full-day training (9am-6pm): Available on Monday and Tuesday. è Half-day training (9am-1pm or 2-6pm): Available on Wednesday and Thursday. ·         Time slots for Macau (Subject to blackout dates exclusion)è Full-day training (9am-6pm): Available on Monday and Tuesday.è Half-day training (9:30am-1:30pm or 2:30-6:30pm): Available on Wednesday. ·         Off- Site/Cross-border/Overseas Training Arrangementsè Definition: BAs need to depart from original division to attend training (Including HK to MAO/ MAO to HK) è Above guideline remains unchanged + Please fill in Brand Request Form - Overseas Training / Seminar in attachment Guideline of Brand Request Overseas Training / Seminar – HK & MAO and send to respective SM/AGM at least 1 month in advance. All off-side training requests need to be agreed by stores.   Booking Workflow*:1.       Vendors MUST sign up for an account (1 account for each division) to view the booking status any time.2.       Upon login, request can be submitted via “Simply book” during the booking period, timeslots to be allocated on a first come first serve basis.3.       The portal will show the booking period for the upcoming 2 quarters. Please save the dates for your own record, there won’t be email notification from DFS.4.       The final decision will be based on the booking status under your account (Email confirmation does not count).5.       For any vendor cancellation, please email the respective store SM at least 5 working days in advance. Any cancellations without prior notice will be penalized at BA booking for the following quarter.6.       Cancellation will take place even though training has been confirmed, it is when there are:è Bookings exceeding the quota will be cancelled. Only the session(s) at the earlier training date(s) will be acknowledged.è Failed to indicate training format (F2F/online)è Online training: No Team / Zoom link provided Cancellation notices will be sent to the email account that made the booking.7.       No additional slots will be provided outside the booking windows or when the slots are fully booked. The vendor can send the training materials or videos to stores for staff’s self-learning.*DFS reserves the final decision on training arrangement.Should you need help, kindly contact the respective stores’ Sales Manager or Assistant General Manager.  SUN PLAZA HYSAN CHINACHEM anna.li@dfs.com Marco.Ng@dfs.com Wala.Wong@dfs.com   FOUR SEASONS COD &SC GALAXY LONDONER MGMP MGMC WYNN Rachel.hoi@dfs.com, Stella.tsai@dfs.com Louis.li@dfs.com, SCteam@dfs.com Pinky.tam@dfs.comGalaxyLeadershipGroup@DFSGLOBAL.onmicrosoft.com londoner.team@DFSGLOBAL.onmicrosoft.com   mgmptlpsms@dfsglobal.onmicrosoft.com MGMCTLPSMs@dfsglobal.onmicrosoft.com   wppsmtls@dfs.com  We thank you for your partnership and support to DFS. If you have any questions, please feel free to contact the Store Operation Team for prompt follow-up. Kind Regards,Merchandising Business Operations Team  

BA Training Simply Book Guideline (HK/MAO Division) – Effective from Q3 2025Dear Brand Partner(s), Thank you for your support on staff training, please kindly find below the latest training guidelines and workflow for your reference.  All BA/GS regular training bookings will have to be requested from SimplyBook platform on a quarterly basis. The booking window for the upcoming 2 quarters will be shown on the home page of the platform. Please make the respective bookings during the booking window. Each training type has a corresponding quota, please refer to the following details for more information. Overbooked sessions will be cancelled from DFS without prior notice. Only the session(s) at the earlier training date(s) will be acknowledged. (i.e. If the brand books 12th July and 16th July while exceeding the quota, the 16th July session will be cancelled.) The training slots are allocated on a first come first serve basis, no additional slots would be provided if the slots are fully booked or the vendor misses the booking windows. In this case, the vendor can send the training materials or video to store for staff’s self-learning. BA Training Guideline ·         Maximum 1 full day/ 2 half-day training (F2F/online format) per quarter, book via “Simply Book” [Each session requires BA full team attendance]  ·         The brand must provide 100% vendor-funded promoters on training date, with minimum requirement below: No. of headcount per store per brand Minimum no. of promoter support 1-3 ≥ 1 during at least during 11am-8pm 4 or more ≥ 2 during at least during 11am-8pm  ·         For F2F training, brand must provide venue and transportation. No reimbursement allowed. ·         Time slots for HK: (Subject to blackout dates exclusion)è Full-day training (9am-6pm): Available on Monday and Tuesday. è Half-day training (9am-1pm or 2-6pm): Available on Wednesday and Thursday. ·         Time slots for Macau (Subject to blackout dates exclusion)è Full-day training (9am-6pm): Available on Monday and Tuesday.è Half-day training (9:30am-1:30pm or 2:30-6:30pm): Available on Wednesday. ·         Off- Site/Cross-border/Overseas Training Arrangementsè Definition: BAs need to depart from original division to attend training (Including HK to MAO/ MAO to HK) è Above guideline remains unchanged + Please fill in Brand Request Form - Overseas Training / Seminar in attachment Guideline of Brand Request Overseas Training / Seminar – HK & MAO and send to respective SM/AGM at least 1 month in advance. All off-side training requests need to be agreed by stores.   Booking Workflow*:1.       Vendors MUST sign up for an account (1 account for each division) to view the booking status any time.2.       Upon login, request can be submitted via “Simply book” during the booking period, timeslots to be allocated on a first come first serve basis.3.       The portal will show the booking period for the upcoming 2 quarters. Please save the dates for your own record, there won’t be email notification from DFS.4.       The final decision will be based on the booking status under your account (Email confirmation does not count).5.       For any vendor cancellation, please email the respective store SM at least 5 working days in advance. Any cancellations without prior notice will be penalized at BA booking for the following quarter.6.       Cancellation will take place even though training has been confirmed, it is when there are:è Bookings exceeding the quota will be cancelled. Only the session(s) at the earlier training date(s) will be acknowledged.è Failed to indicate training format (F2F/online)è Online training: No Team / Zoom link provided Cancellation notices will be sent to the email account that made the booking.7.       No additional slots will be provided outside the booking windows or when the slots are fully booked. The vendor can send the training materials or videos to stores for staff’s self-learning.*DFS reserves the final decision on training arrangement.Should you need help, kindly contact the respective stores’ Sales Manager or Assistant General Manager.  SUN PLAZA HYSAN CHINACHEM anna.li@dfs.com Marco.Ng@dfs.com Wala.Wong@dfs.com   FOUR SEASONS COD &SC GALAXY LONDONER MGMP MGMC WYNN Rachel.hoi@dfs.com, Stella.tsai@dfs.com Louis.li@dfs.com, SCteam@dfs.com Pinky.tam@dfs.comGalaxyLeadershipGroup@DFSGLOBAL.onmicrosoft.com londoner.team@DFSGLOBAL.onmicrosoft.com   mgmptlpsms@dfsglobal.onmicrosoft.com MGMCTLPSMs@dfsglobal.onmicrosoft.com   wppsmtls@dfs.com  We thank you for your partnership and support to DFS. If you have any questions, please feel free to contact the Store Operation Team for prompt follow-up. Kind Regards,Merchandising Business Operations Team  

GS Training Simply Book Guideline (MAO Division)Dear Brand Partner(s), Thank you for your support on staff training, please kindly find below the latest training guidelines and workflow for your reference. All BA/GS regular training bookings will have to be requested from SimplyBook platform on a quarterly basis. The booking window for the upcoming 2 quarters will be shown on the home page of the platform. Please make the respective bookings during the booking window. Each training type has a corresponding quota, please refer to the following details for more information. Overbooked sessions will be cancelled from DFS without prior notice. Only the session(s) at the earlier training date(s) will be acknowledged. (i.e. If the brand books 12th July and 16th July while exceeding the quota, the 16th July session will be cancelled.) The training slots are allocated on a first come first serve basis, no additional slots would be provided if the slots are fully booked or the vendor misses the booking windows. In this case, the vendor can send the training materials or video to store for staff’s self-learning. MAO GS Training GuidelinesBrands are welcome to start with a 30-min F2F/online GS team sharing for BA and/or GS. Details as follows:·         Training period: Monday – Thursday during store briefing* Subjected to store blackout dates and public holiday exclusion. ·         Training arrangement*: stores are separated into 4 groups. Each group has 2 timeslots (fixed), the vendor must reserve your training route by group via Simply Book.Ø  Each brand can only book 2 dates per group per quarter. ·         Time, Participants & Meet-up Point: (* Select 21:00 = Route 1; 23:00 = Route 2 on Simply Book)Ø  If brand is NOT assorted in the corresponding store, no GS training will take placeØ  Grouping & each route is fixed, no changes is allowedi.e. Booking: Group A Route 1. If brand is available in COD only, GS training in COD will be at 14:10-14:40.What can we share?   Suggested focus for GS Sharing:·         Brand story & fun facts,  ·         Hero product(s) refresher,  ·         Newness sharing,  ·         Beauty & market trends.  We strongly encourage brands to bring along materials for sharing, such as testers and samples for GS team to experience the products. Briefing notes, product demonstration tools, quiz etc. are welcomed!*Sharing of any kind of incentive (SPIFF/ Sales target) is strictly not allowed. Booking Workflow*:1.       Vendors MUST sign up for an account (1 account for each division) to view the booking status any time.2.       Upon login, request can be submitted via “Simply book” during the booking period, timeslots to be allocated on a first come first serve basis.3.       The portal will show the booking period for the upcoming 2 quarters. Please save the dates for your own record, there won’t be email notification from DFS.4.       The final decision will be based on the booking status under your account (Email confirmation does not count).5.       For any vendor cancellation, please email the respective store SM at least 5 working days in advance. Any cancellations without prior notice will be penalized at BA booking for the following quarter.6.       Cancellation will take place even though training has been confirmed, it is when there are:è Bookings exceeding the quota will be cancelled. Only the session(s) at the earlier training date(s) will be acknowledged.è Failed to indicate training format (F2F/online)è Online training: No Team / Zoom link providedCancellation notices will be sent to the email account that made the booking.7.       No additional slots will be provided outside the booking windows or when the slots are fully booked. The vendor can send the training materials or videos to stores for staff’s self-learning.*DFS reserves the final decision on training arrangement. Should you need help with directions to our store, kindly contact the respective stores’ Duty Phone or respective sales manager:FSCODGAXLONMGMPMGMCSCWP6677 71436698 17596368 3251667992466818 13276819 13236300 22806363 122466799249 Kind Regards,Merchandising Business Operations Team

GS Training Simply Book Guideline (MAO Division)Dear Brand Partner(s), Thank you for your support on staff training, please kindly find below the latest training guidelines and workflow for your reference. All BA/GS regular training bookings will have to be requested from SimplyBook platform on a quarterly basis. The booking window for the upcoming 2 quarters will be shown on the home page of the platform. Please make the respective bookings during the booking window. Each training type has a corresponding quota, please refer to the following details for more information. Overbooked sessions will be cancelled from DFS without prior notice. Only the session(s) at the earlier training date(s) will be acknowledged. (i.e. If the brand books 12th July and 16th July while exceeding the quota, the 16th July session will be cancelled.) The training slots are allocated on a first come first serve basis, no additional slots would be provided if the slots are fully booked or the vendor misses the booking windows. In this case, the vendor can send the training materials or video to store for staff’s self-learning. MAO GS Training GuidelinesBrands are welcome to start with a 30-min F2F/online GS team sharing for BA and/or GS. Details as follows:·         Training period: Monday – Thursday during store briefing* Subjected to store blackout dates and public holiday exclusion. ·         Training arrangement*: stores are separated into 4 groups. Each group has 2 timeslots (fixed), the vendor must reserve your training route by group via Simply Book.Ø  Each brand can only book 2 dates per group per quarter. ·         Time, Participants & Meet-up Point: (* Select 21:00 = Route 1; 23:00 = Route 2 on Simply Book)Ø  If brand is NOT assorted in the corresponding store, no GS training will take placeØ  Grouping & each route is fixed, no changes is allowedi.e. Booking: Group A Route 1. If brand is available in COD only, GS training in COD will be at 14:10-14:40.What can we share?   Suggested focus for GS Sharing:·         Brand story & fun facts,  ·         Hero product(s) refresher,  ·         Newness sharing,  ·         Beauty & market trends.  We strongly encourage brands to bring along materials for sharing, such as testers and samples for GS team to experience the products. Briefing notes, product demonstration tools, quiz etc. are welcomed!*Sharing of any kind of incentive (SPIFF/ Sales target) is strictly not allowed. Booking Workflow*:1.       Vendors MUST sign up for an account (1 account for each division) to view the booking status any time.2.       Upon login, request can be submitted via “Simply book” during the booking period, timeslots to be allocated on a first come first serve basis.3.       The portal will show the booking period for the upcoming 2 quarters. Please save the dates for your own record, there won’t be email notification from DFS.4.       The final decision will be based on the booking status under your account (Email confirmation does not count).5.       For any vendor cancellation, please email the respective store SM at least 5 working days in advance. Any cancellations without prior notice will be penalized at BA booking for the following quarter.6.       Cancellation will take place even though training has been confirmed, it is when there are:è Bookings exceeding the quota will be cancelled. Only the session(s) at the earlier training date(s) will be acknowledged.è Failed to indicate training format (F2F/online)è Online training: No Team / Zoom link providedCancellation notices will be sent to the email account that made the booking.7.       No additional slots will be provided outside the booking windows or when the slots are fully booked. The vendor can send the training materials or videos to stores for staff’s self-learning.*DFS reserves the final decision on training arrangement. Should you need help with directions to our store, kindly contact the respective stores’ Duty Phone or respective sales manager:FSCODGAXLONMGMPMGMCSCWP6677 71436698 17596368 3251667992466818 13276819 13236300 22806363 122466799249 Kind Regards,Merchandising Business Operations Team

GS Training Simply Book Guideline (MAO Division)Dear Brand Partner(s), Thank you for your support on staff training, please kindly find below the latest training guidelines and workflow for your reference. All BA/GS regular training bookings will have to be requested from SimplyBook platform on a quarterly basis. The booking window for the upcoming 2 quarters will be shown on the home page of the platform. Please make the respective bookings during the booking window. Each training type has a corresponding quota, please refer to the following details for more information. Overbooked sessions will be cancelled from DFS without prior notice. Only the session(s) at the earlier training date(s) will be acknowledged. (i.e. If the brand books 12th July and 16th July while exceeding the quota, the 16th July session will be cancelled.) The training slots are allocated on a first come first serve basis, no additional slots would be provided if the slots are fully booked or the vendor misses the booking windows. In this case, the vendor can send the training materials or video to store for staff’s self-learning. MAO GS Training GuidelinesBrands are welcome to start with a 30-min F2F/online GS team sharing for BA and/or GS. Details as follows:·         Training period: Monday – Thursday during store briefing* Subjected to store blackout dates and public holiday exclusion. ·         Training arrangement*: stores are separated into 4 groups. Each group has 2 timeslots (fixed), the vendor must reserve your training route by group via Simply Book.Ø  Each brand can only book 2 dates per group per quarter. ·         Time, Participants & Meet-up Point: (* Select 21:00 = Route 1; 23:00 = Route 2 on Simply Book)Ø  If brand is NOT assorted in the corresponding store, no GS training will take placeØ  Grouping & each route is fixed, no changes is allowedi.e. Booking: Group A Route 1. If brand is available in COD only, GS training in COD will be at 14:10-14:40.What can we share?   Suggested focus for GS Sharing:·         Brand story & fun facts,  ·         Hero product(s) refresher,  ·         Newness sharing,  ·         Beauty & market trends.  We strongly encourage brands to bring along materials for sharing, such as testers and samples for GS team to experience the products. Briefing notes, product demonstration tools, quiz etc. are welcomed!*Sharing of any kind of incentive (SPIFF/ Sales target) is strictly not allowed. Booking Workflow*:1.       Vendors MUST sign up for an account (1 account for each division) to view the booking status any time.2.       Upon login, request can be submitted via “Simply book” during the booking period, timeslots to be allocated on a first come first serve basis.3.       The portal will show the booking period for the upcoming 2 quarters. Please save the dates for your own record, there won’t be email notification from DFS.4.       The final decision will be based on the booking status under your account (Email confirmation does not count).5.       For any vendor cancellation, please email the respective store SM at least 5 working days in advance. Any cancellations without prior notice will be penalized at BA booking for the following quarter.6.       Cancellation will take place even though training has been confirmed, it is when there are:è Bookings exceeding the quota will be cancelled. Only the session(s) at the earlier training date(s) will be acknowledged.è Failed to indicate training format (F2F/online)è Online training: No Team / Zoom link providedCancellation notices will be sent to the email account that made the booking.7.       No additional slots will be provided outside the booking windows or when the slots are fully booked. The vendor can send the training materials or videos to stores for staff’s self-learning.*DFS reserves the final decision on training arrangement. Should you need help with directions to our store, kindly contact the respective stores’ Duty Phone or respective sales manager:FSCODGAXLONMGMPMGMCSCWP6677 71436698 17596368 3251667992466818 13276819 13236300 22806363 122466799249 Kind Regards,Merchandising Business Operations Team

GS Training Simply Book Guideline (MAO Division)Dear Brand Partner(s), Thank you for your support on staff training, please kindly find below the latest training guidelines and workflow for your reference. All BA/GS regular training bookings will have to be requested from SimplyBook platform on a quarterly basis. The booking window for the upcoming 2 quarters will be shown on the home page of the platform. Please make the respective bookings during the booking window. Each training type has a corresponding quota, please refer to the following details for more information. Overbooked sessions will be cancelled from DFS without prior notice. Only the session(s) at the earlier training date(s) will be acknowledged. (i.e. If the brand books 12th July and 16th July while exceeding the quota, the 16th July session will be cancelled.) The training slots are allocated on a first come first serve basis, no additional slots would be provided if the slots are fully booked or the vendor misses the booking windows. In this case, the vendor can send the training materials or video to store for staff’s self-learning. MAO GS Training GuidelinesBrands are welcome to start with a 30-min F2F/online GS team sharing for BA and/or GS. Details as follows:·         Training period: Monday – Thursday during store briefing* Subjected to store blackout dates and public holiday exclusion. ·         Training arrangement*: stores are separated into 4 groups. Each group has 2 timeslots (fixed), the vendor must reserve your training route by group via Simply Book.Ø  Each brand can only book 2 dates per group per quarter. ·         Time, Participants & Meet-up Point: (* Select 21:00 = Route 1; 23:00 = Route 2 on Simply Book)Ø  If brand is NOT assorted in the corresponding store, no GS training will take placeØ  Grouping & each route is fixed, no changes is allowedi.e. Booking: Group A Route 1. If brand is available in COD only, GS training in COD will be at 14:10-14:40.What can we share?   Suggested focus for GS Sharing:·         Brand story & fun facts,  ·         Hero product(s) refresher,  ·         Newness sharing,  ·         Beauty & market trends.  We strongly encourage brands to bring along materials for sharing, such as testers and samples for GS team to experience the products. Briefing notes, product demonstration tools, quiz etc. are welcomed!*Sharing of any kind of incentive (SPIFF/ Sales target) is strictly not allowed. Booking Workflow*:1.       Vendors MUST sign up for an account (1 account for each division) to view the booking status any time.2.       Upon login, request can be submitted via “Simply book” during the booking period, timeslots to be allocated on a first come first serve basis.3.       The portal will show the booking period for the upcoming 2 quarters. Please save the dates for your own record, there won’t be email notification from DFS.4.       The final decision will be based on the booking status under your account (Email confirmation does not count).5.       For any vendor cancellation, please email the respective store SM at least 5 working days in advance. Any cancellations without prior notice will be penalized at BA booking for the following quarter.6.       Cancellation will take place even though training has been confirmed, it is when there are:è Bookings exceeding the quota will be cancelled. Only the session(s) at the earlier training date(s) will be acknowledged.è Failed to indicate training format (F2F/online)è Online training: No Team / Zoom link providedCancellation notices will be sent to the email account that made the booking.7.       No additional slots will be provided outside the booking windows or when the slots are fully booked. The vendor can send the training materials or videos to stores for staff’s self-learning.*DFS reserves the final decision on training arrangement. Should you need help with directions to our store, kindly contact the respective stores’ Duty Phone or respective sales manager:FSCODGAXLONMGMPMGMCSCWP6677 71436698 17596368 3251667992466818 13276819 13236300 22806363 122466799249 Kind Regards,Merchandising Business Operations Team