營業時間

  • 星期日

    店休

  • 星期一

    上午10:00 - 下午5:00

  • 星期二

    上午9:00 - 下午4:00

  • 星期三

    上午10:00 - 下午6:00

  • 星期四

    上午11:00 - 下午5:00

  • 星期五

    上午10:00 - 下午4:30

  • 星期六

    店休

公司資訊

Hello and Welcome! My name is Beth Boyd and I would like to take this opportunity to welcome you and introduce myself as your Quality Assurance Performance Facilitator (QAPF).My main responsibility will be to help you reach our goal, of being the best Road America CSP, by providing superior service to each and every customer. One way we can do this is by partnering to achieve this goal.As your QAPF I will be your first point of contact in helping you to clarify any client procedural issues.Please feel free to email me with questions that are related to policies, procedures and call handling at: bethboyd.arise@gmail.com,However, I ask that you direct all questions pertaining to schedule adherence, service revenue, time away requests, and technical support to the IBO and/or Arise Support located on the Portal.In closing, I want you to know that I look forward to assisting your business to ensure you are successful in achieving your goals.Have a wonderful day!Kind Regards,Beth BoydRoad America Quality Assurance Performance Facilitator

團隊組成

Road America Roadside Assistance

熱門服務

服務項目照片

Performance Evaluation Session (PES) Time Zone is EST

30 分鐘

This is a 30 minute session for us to review your performance and identify those behaviors that need improvement for call quality or to reduce your average handle time (AHT). Meeting room link: https://www.gotomeet.me/BethBoydQAPF

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Escalation Feedback Time Zone is EST

30 分鐘

This is a 20 - 30 minute session to discuss opportunities regarding feedback received from the client about a recent call and/or PO. Meeting room link: https://www.gotomeet.me/BethBoydQAPF

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Real Time Performance Observation (RTPO) Time Zone is EST

45 分鐘

An RPTO session is a live interaction that allows me to observe your calls and your screen, through Adobe, for a short time, approx. 30 mins (only 1-3 calls), while you are servicing. This successful technique helps you to lower AHT and perfect your

服務項目照片

One on One Time Zone is EST

30 分鐘

At your request, this will be a 30 minute meeting to discuss the questions or issues you may have about the Road America application, specific calls you handled that you have questions about, etc. Meeting room link: https://www.gotomeet.me/BethBo

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Getting to Know You Time Zone is EST

15 分鐘

This will be a 10 - 15 minute meeting for us meet and review client metrics, as well as to provide resource materials to help you succeed on this application. Meeting room link: https://www.gotomeet.me/BethBoydQAPF

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