Are technical glitches and software headaches stifling your creativity? My name is Paul and I run Audio Support, I provide calm, confident, and highly specialized remote technical support to musicians, producers, DJs, and content creators worldwide, helping you to get back to making music.What I Can Help You With:No matter how complex or frustrating your audio issues seem, I'm here to unravel them. My one-to-one remote sessions via secure screen sharing allow for precise diagnosis and step-by-step solutions for a wide range of challenges:Digital Audio Workstation (DAW) TroubleshootingResolving issues in Logic Pro, Cubase, Ableton Live, Pro Tools, FL Studio, or OBS, and other popular DAWs. From baffling error messages to workflow bottlenecks, I'll get your DAW running smoothly.Audio Interface & Hardware SetupConfiguring and troubleshooting your audio interfaces (e.g., UAD Apollo, RME, Focusrite), MIDI devices, control surfaces, and other studio equipment on both macOS and Windows systems.Plugin & Software Conflict ResolutionIdentifying and fixing problems with misbehaving Waves plugins, Native Instruments products, virtual instruments, effects plugins, and other software conflicts.Complex Audio Routing & StreamingSetting up intricate audio signal paths, including virtual routing, aggregate devices, and optimizing your system for live streaming with platforms like OBS.Sound Library ManagementAssistance with installing, locating, and configuring large sample libraries and virtual instrument content to ensure seamless integration and performance.System Optimisation for AudioFine-tuning your computer's operating system and settings to ensure maximum stability and performance for demanding audio tasks.General Workflow & Studio OrganisationProviding guidance on efficient studio practices, data backup, and file management to prevent future issues and streamline your creative process.How Remote Support Works:My remote support sessions are designed for your convenience and clarity. Here’s what to expect after you book:Confirmation & Preparation: Once your booking is confirmed, you'll receive a confirmation. To ensure a seamless connection, please download AnyDesk (my preferred secure remote access software) prior to your session.Connecting for Your Session: At your agreed booking time, I will contact you via your provided phone number or a pre-arranged method (such as WhatsApp or Google Meet).The Session Begins: During your one-hour slot, we'll connect securely over the internet. This allows me to see, and with your permission, control your computer screen. This direct access enables me to quickly diagnose problems, adjust settings, and guide you through solutions in real-time, all from the comfort of your studio.Frequently Asked Questions About Your Remote SessionCan I book a session for less than one hour? All remote support sessions are booked and charged with a minimum duration of one hour. This ensures dedicated time to thoroughly understand your problem, establish a stable connection, and provide a comprehensive solution or clear next steps.What if my problem is solved in just a few minutes? If your primary issue is resolved quickly within your hour, the remaining time is yours to utilize! We can proactively check other areas of your system, optimize your DAW settings, answer any related questions you might have, or provide valuable tips for preventing future problems. This ensures you always receive full value from your dedicated time.What happens if you can't solve my problem during the session? My commitment is to provide the best possible solution within our session. If a problem proves unusually complex or requires further investigation beyond the allocated time, we will discuss transparently. In rare cases where a solution isn't feasible within the scope of remote support, I will explain why and suggest alternative approaches. You will always gain valuable insight and a clearer understanding of your situation, even for the most stubborn issues.I'm based outside the UK (e.g., North America, Australia). Will your office hours work for me? My standard booking times are primarily based on UK office hours. However, I understand the needs of my international clients. Please get in touch using my enquiry form to explain your circumstances. I can often arrange convenient session times outside of usual office hours to accommodate different time zones. For example, I typically speak to my North American clients in their early or late morning, and my clients in Australia/Oceania in my evening (which is their early morning).Ready to get back to creating?Pricing: Remote Technical Support is £90 per hour.Book your session today and let's get your studio running smoothly!

Are you a creative mind curious about the world of AI but unsure where to begin? Perhaps you've heard about tools like Google Gemini but feel a bit intimidated by getting started? Our "AI Confidence Coaching" is designed specifically for individuals like you!In this focused one-hour remote session, a patient and expert instructor will gently guide you through:Effortless Gemini Setup: Get your personal Google Gemini AI account up and running smoothly, without any tech headaches.Mastering the Basics: Learn how to comfortably interact with Gemini, asking questions and discovering its potential to spark ideas or help with everyday tasks.Seamless Voice Typing: Set up your microphone for quick, natural conversations with AI, making it as easy as speaking your thoughts.Leave the session feeling empowered and confident, understanding how AI can be a valuable, friendly tool to enhance your creativity, save you time, and simplify various aspects of your life. It's time to bridge the gap between curiosity and confident usage!

Live Diagnostic Call

Pro Audio Setup - Standard

Designed to resolve specific, persistent technical blockers stopping your workflow. We use secure remote screen-sharing to identify the root cause and implement a fix immediately. Best For: Resolving specific error messages or crashes. Configuring new hardware (Interfaces, Synths). Fixing MIDI or Audio routing issues. INCLUDES: Live remote access via AnyDesk and voice communication.

A holistic review of your entire audio computer system. We move beyond fixing a single bug and focus on long-term stability and speed by optimizing your OS, DAW audio engine, and file management. Scope of Work: Full OS & Driver version compatibility check. DAW Audio Engine Optimization (Buffer/Multiprocessing). Locating hidden performance bottlenecks. DELIVERABLE: Includes a PDF "System Health Report" summarizing changes and recommendations.

Strictly for new studio builds, system upgrades, or bespoke workflow design projects. This is a non-technical strategy call to discuss your vision, budget, and requirements for a bespoke Audio Support consultancy package. We will determine the scope of your project and fit. Note: This is not a troubleshooting session. For technical repairs, please book a Diagnostic session from the Technical Services menu.