Are technical glitches and software headaches stifling your creativity? My name is Paul and I run Audio Support, I provide calm, confident, and highly specialized remote technical support to musicians, producers, DJs, and content creators worldwide, helping you to get back to making music.What I Can Help You With:No matter how complex or frustrating your audio issues seem, I'm here to unravel them. My one-to-one remote sessions via secure screen sharing allow for precise diagnosis and step-by-step solutions for a wide range of challenges:Digital Audio Workstation (DAW) TroubleshootingResolving issues in Logic Pro, Cubase, Ableton Live, Pro Tools, FL Studio, or OBS, and other popular DAWs. From baffling error messages to workflow bottlenecks, I'll get your DAW running smoothly.Audio Interface & Hardware SetupConfiguring and troubleshooting your audio interfaces (e.g., UAD Apollo, RME, Focusrite), MIDI devices, control surfaces, and other studio equipment on both macOS and Windows systems.Plugin & Software Conflict ResolutionIdentifying and fixing problems with misbehaving Waves plugins, Native Instruments products, virtual instruments, effects plugins, and other software conflicts.Complex Audio Routing & StreamingSetting up intricate audio signal paths, including virtual routing, aggregate devices, and optimizing your system for live streaming with platforms like OBS.Sound Library ManagementAssistance with installing, locating, and configuring large sample libraries and virtual instrument content to ensure seamless integration and performance.System Optimisation for AudioFine-tuning your computer's operating system and settings to ensure maximum stability and performance for demanding audio tasks.General Workflow & Studio OrganisationProviding guidance on efficient studio practices, data backup, and file management to prevent future issues and streamline your creative process.How Remote Support Works:My remote support sessions are designed for your convenience and clarity. Here’s what to expect after you book:Confirmation & Preparation: Once your booking is confirmed, you'll receive a confirmation. To ensure a seamless connection, please download AnyDesk (my preferred secure remote access software) prior to your session.Connecting for Your Session: At your agreed booking time, I will contact you via your provided phone number or a pre-arranged method (such as WhatsApp or Google Meet).The Session Begins: During your one-hour slot, we'll connect securely over the internet. This allows me to see, and with your permission, control your computer screen. This direct access enables me to quickly diagnose problems, adjust settings, and guide you through solutions in real-time, all from the comfort of your studio.Frequently Asked Questions About Your Remote SessionCan I book a session for less than one hour? All remote support sessions are booked and charged with a minimum duration of one hour. This ensures dedicated time to thoroughly understand your problem, establish a stable connection, and provide a comprehensive solution or clear next steps.What if my problem is solved in just a few minutes? If your primary issue is resolved quickly within your hour, the remaining time is yours to utilize! We can proactively check other areas of your system, optimize your DAW settings, answer any related questions you might have, or provide valuable tips for preventing future problems. This ensures you always receive full value from your dedicated time.What happens if you can't solve my problem during the session? My commitment is to provide the best possible solution within our session. If a problem proves unusually complex or requires further investigation beyond the allocated time, we will discuss transparently. In rare cases where a solution isn't feasible within the scope of remote support, I will explain why and suggest alternative approaches. You will always gain valuable insight and a clearer understanding of your situation, even for the most stubborn issues.I'm based outside the UK (e.g., North America, Australia). Will your office hours work for me? My standard booking times are primarily based on UK office hours. However, I understand the needs of my international clients. Please get in touch using my enquiry form to explain your circumstances. I can often arrange convenient session times outside of usual office hours to accommodate different time zones. For example, I typically speak to my North American clients in their early or late morning, and my clients in Australia/Oceania in my evening (which is their early morning).Ready to get back to creating?Pricing: Remote Technical Support is £90 per hour.Book your session today and let's get your studio running smoothly!

Are technical glitches and software headaches stifling your creativity? My name is Paul and I run Audio Support, I provide calm, confident, and highly specialized remote technical support to musicians, producers, DJs, and content creators worldwide, helping you to get back to making music.What I Can Help You With:No matter how complex or frustrating your audio issues seem, I'm here to unravel them. My one-to-one remote sessions via secure screen sharing allow for precise diagnosis and step-by-step solutions for a wide range of challenges:Digital Audio Workstation (DAW) TroubleshootingResolving issues in Logic Pro, Cubase, Ableton Live, Pro Tools, FL Studio, or OBS, and other popular DAWs. From baffling error messages to workflow bottlenecks, I'll get your DAW running smoothly.Audio Interface & Hardware SetupConfiguring and troubleshooting your audio interfaces (e.g., UAD Apollo, RME, Focusrite), MIDI devices, control surfaces, and other studio equipment on both macOS and Windows systems.Plugin & Software Conflict ResolutionIdentifying and fixing problems with misbehaving Waves plugins, Native Instruments products, virtual instruments, effects plugins, and other software conflicts.Complex Audio Routing & StreamingSetting up intricate audio signal paths, including virtual routing, aggregate devices, and optimizing your system for live streaming with platforms like OBS.Sound Library ManagementAssistance with installing, locating, and configuring large sample libraries and virtual instrument content to ensure seamless integration and performance.System Optimisation for AudioFine-tuning your computer's operating system and settings to ensure maximum stability and performance for demanding audio tasks.General Workflow & Studio OrganisationProviding guidance on efficient studio practices, data backup, and file management to prevent future issues and streamline your creative process.How Remote Support Works:My remote support sessions are designed for your convenience and clarity. Here’s what to expect after you book:Confirmation & Preparation: Once your booking is confirmed, you'll receive a confirmation. To ensure a seamless connection, please download AnyDesk (my preferred secure remote access software) prior to your session.Connecting for Your Session: At your agreed booking time, I will contact you via your provided phone number or a pre-arranged method (such as WhatsApp or Google Meet).The Session Begins: During your one-hour slot, we'll connect securely over the internet. This allows me to see, and with your permission, control your computer screen. This direct access enables me to quickly diagnose problems, adjust settings, and guide you through solutions in real-time, all from the comfort of your studio.Frequently Asked Questions About Your Remote SessionCan I book a session for less than one hour? All remote support sessions are booked and charged with a minimum duration of one hour. This ensures dedicated time to thoroughly understand your problem, establish a stable connection, and provide a comprehensive solution or clear next steps.What if my problem is solved in just a few minutes? If your primary issue is resolved quickly within your hour, the remaining time is yours to utilize! We can proactively check other areas of your system, optimize your DAW settings, answer any related questions you might have, or provide valuable tips for preventing future problems. This ensures you always receive full value from your dedicated time.What happens if you can't solve my problem during the session? My commitment is to provide the best possible solution within our session. If a problem proves unusually complex or requires further investigation beyond the allocated time, we will discuss transparently. In rare cases where a solution isn't feasible within the scope of remote support, I will explain why and suggest alternative approaches. You will always gain valuable insight and a clearer understanding of your situation, even for the most stubborn issues.I'm based outside the UK (e.g., North America, Australia). Will your office hours work for me? My standard booking times are primarily based on UK office hours. However, I understand the needs of my international clients. Please get in touch using my enquiry form to explain your circumstances. I can often arrange convenient session times outside of usual office hours to accommodate different time zones. For example, I typically speak to my North American clients in their early or late morning, and my clients in Australia/Oceania in my evening (which is their early morning).Ready to get back to creating?Pricing: Remote Technical Support is £90 per hour.Book your session today and let's get your studio running smoothly!

New Mac or PC? I'll move your whole studio across, so you're back to making music without losing anything. My name is Paul and I run Audio Support: one-to-one remote help for musicians, producers and studios since 2005. What's included Your DAW (Logic Pro, Pro Tools, Cubase, Ableton Live, FL Studio, Reaper and others), settings and templatesPlugins and instruments re-installed and authorised (Native Instruments, iLok, iZotope, IK Multimedia and others)Sample libraries moved and re-linkedAudio interface and MIDI set up and testedA quick check that your projects open and play properly This package: Small. For setups with up to around 10 plugins and libraries. Booked as a 2-hour remote session for £180, paid when you book. If it runs over, extra time is £90 an hour, and I'll always check with you first. Bigger setups (30+ plugins, large libraries, lots of iLok or hardware): please book the free 15-minute Project Discovery Call and I'll quote. How it works: install AnyDesk (www.audiosupport.co.uk/anydesk), have the old and new computers to hand if you can, and I'll call you on WhatsApp at your booked time. Tip: get in touch before you buy. I can tell you which model suits your plugins and interface.

New Mac or PC? I'll move your whole studio across, so you're back to making music without losing anything. My name is Paul and I run Audio Support: one-to-one remote help for musicians, producers and studios since 2005. What's included Your DAW (Logic Pro, Pro Tools, Cubase, Ableton Live, FL Studio, Reaper and others), settings and templatesPlugins and instruments re-installed and authorised (Native Instruments, iLok, iZotope, IK Multimedia and others)Sample libraries moved and re-linkedAudio interface and MIDI set up and testedA quick check that your projects open and play properly This package: Standard. For setups with around 10 to 30 plugins and a sample library or two. Booked as a 3-hour remote session for £270, paid when you book. If it runs over, extra time is £90 an hour, and I'll always check with you first. Bigger setups (30+ plugins, large libraries, lots of iLok or hardware): please book the free 15-minute Project Discovery Call and I'll quote. How it works: install AnyDesk (www.audiosupport.co.uk/anydesk), have the old and new computers to hand if you can, and I'll call you on WhatsApp at your booked time. Tip: get in touch before you buy. I can tell you which model suits your plugins and interface.

A remote session of up to an hour on one problem. We talk it through, then I connect to your computer with AnyDesk and find what's wrong. Depending on the problem, I'll correct settings, help you reposition or reconfigure your mic, or change hardware or physical settings. I recommend we talk on your phone (WhatsApp, Google Meet or Zoom), so the call stays separate from your recording setup. Please install AnyDesk before we start.

Your whole setup, step by step, with me. We go through mic positioning, gain staging, and EQ and compression, then check it all works. I'll explain where things plug in, what they do and where your mic should go, and I'll listen over the live connection until it sounds right. Then I set up your software and build templates, so next time you just open your template and hit record. It usually takes about two hours. Please install AnyDesk first. I recommend we talk on your phone, so the call stays separate from your recording setup.

A free 15-minute call to scope a bigger job before you book it. Use this call for: Large studio migrations: moving to a new computer with 30+ plugins, big sample libraries, lots of iLok licences or hardware to integrateNew studio builds and system upgradesBespoke workflow design for your setup We'll talk through what you've got and what you need, and I'll follow up with a clear quote. Please note: this is a planning call, not a troubleshooting session. If something isn't working right now, book a 1-hour remote support session instead: https://audiosupport.simplybook.it/v2/#book/service/2 I'll call you on WhatsApp at your booked time.