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Unified Engagement Suite Genesys « A la carte Services

Opening hours

  • الأحد

    يوم عطلة

  • الإثنين

    09:00 - 18:00

  • الثلاثاء

    09:00 - 18:00

  • الأربعاء

    09:00 - 18:00

  • الخميس

    09:00 - 18:00

  • الجمعة

    09:00 - 18:00

  • السبت

    يوم عطلة

About the company

Get access to the full range of services available around Unified Engagement Suite GenesysNeed to make a change on your UES Genesys Cloud Org or Book a workshop with Expert , it’s here

Our team

Change requests

Top services

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Directory administration

60 دقيقة

Manage groups, work teams, locations...External Contacts :External Contacts - Add custom contact typeExternal Contacts - Change custom contact typeGroups :Groups - Add 1 group & 5 membersGroups - Change 1 group & 5 membersLocations :Locations

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Telephony

60 دقيقة

Set up Genesys cloud communicationsPhone Management :Phone Management - Add up to 3 phonesPhone Management - Add up to 10 phonesPhone Management - Change up to 3 phonesPhone Management - Delete up to 3 phonesDID Numbers : DID Numbers - Add 1 ran

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Contact Center

60 دقيقة

Create, edit skills, queues, wrap-up codesAgent skill or language :Agent skill or language - Add/delete up to 5 skillsAgent skill or language - Add/delete up to 30 skillsUtilization : Utilization : change utilizationQueues : Queues - Add 1

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Routing

60 دقيقة

Create schedules, configure call and message routing ...Scheduling : Scheduling  - Add 1 schedule group or 1 scheduleScheduling - Change 1 schedule group or 1 scheduleCall routing :Call routing - Add 1 routesCall routing - Change 1 routesCa

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Architect

60 دقيقة

Modify flow outcomes, data tables...Data Tables - Data Table content - 1 lineData Tables - Data Table content - up to  5 lines Flow outcomes - 1 flow outcome

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Outbound campaigns

60 دقيقة

Set up campaigns, contact lists, do not call...Campaigns : Campaigns - Add 1 voice campaign Campaigns - Change 1 voice campaign Campaigns - Delete 1 voice campaign List Management:List Management - Ad

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Quality management

60 دقيقة

Allows managers to record and evaluatePolicies:Policies - Add 1 policyPolicies - Change 1 policyPolicies - Delete 1 policyPolicies - Delete up to 10 policiesChange Recording ManagementChange Speech And Text Analytics Settings

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Technical Workshops

60 دقيقة

Get assistance from Orange experts.Generic Workshop - 1 hourGeneric Workshop - 3 hoursCRM integration workshop  - 3 hoursCall routing workshop  - 1 hoursCall routing workshop  - 3 hoursTMA - Office hours TMA - Out of office

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People & Permissions

60 دقيقة

Add people to your organization, edit profile...People:People - Add 1 userPeople - Add up to 5 usersPeople - Change 1 userPeople - Change up to 5 usersPeople - Delete 1 userRoles:Roles - Add 1 roleRoles - Change 1 permis

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