Unified Engagement Suite Genesys « A la carte Services
Contatos
- uesgenesys.simplybook.it
- P&P
- Consulting services
- Customer success management
- Training
- Change Requests
- Orange applications
- Conversational AI
- Consulting
- Implementation
- Consulting Services
- Tokens
Horário de abertura
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Domingo
Dia de folga
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Segunda-feira
09:00 - 18:00
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Terça-feira
09:00 - 18:00
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Quarta-feira
09:00 - 18:00
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Quinta-feira
09:00 - 18:00
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Sexta-feira
09:00 - 18:00
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Sábado
Dia de folga
Sobre a empresa
Get access to the full range of services available around Unified Engagement Suite GenesysNeed to make a change on your UES Genesys Cloud Org or Book a workshop with Expert , it’s hereNossa equipe
Change requests
Unified Engagement Suite Genesys « A la carte Services
Change requests
Top services
Directory administration
60 min
Manage groups, work teams, locations...External Contacts :External Contacts - Add custom contact typeExternal Contacts - Change custom contact typeGroups :Groups - Add 1 group & 5 membersGroups - Change 1 group & 5 membersLocations :Locations
Unified Engagement Suite Genesys « A la carte Services
Directory administration
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Call centre type: In-house and Outsourced
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Call centre size: Medium and Large
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Business sector: Business to Business and Business to Client
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Call direction: Inbound and outbound
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Service area: Domestic and International
Telephony
60 min
Set up Genesys cloud communicationsPhone Management :Phone Management - Add up to 3 phonesPhone Management - Add up to 10 phonesPhone Management - Change up to 3 phonesPhone Management - Delete up to 3 phonesDID Numbers : DID Numbers - Add 1 ran
Unified Engagement Suite Genesys « A la carte Services
Telephony
Contact Center
60 min
Create, edit skills, queues, wrap-up codesAgent skill or language :Agent skill or language - Add/delete up to 5 skillsAgent skill or language - Add/delete up to 30 skillsUtilization : Utilization : change utilizationQueues : Queues - Add 1
Unified Engagement Suite Genesys « A la carte Services
Contact Center
Routing
60 min
Create schedules, configure call and message routing ...Scheduling : Scheduling - Add 1 schedule group or 1 scheduleScheduling - Change 1 schedule group or 1 scheduleCall routing :Call routing - Add 1 routesCall routing - Change 1 routesCa
Unified Engagement Suite Genesys « A la carte Services
Routing
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Call centre type: In-house and Outsourced
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Call centre size: Medium and Large
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Business sector: Business to Business and Business to Client
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Call direction: Inbound and outbound
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Service area: Domestic and International
Architect
60 min
Modify flow outcomes, data tables...Data Tables - Data Table content - 1 lineData Tables - Data Table content - up to 5 lines Flow outcomes - 1 flow outcome
Unified Engagement Suite Genesys « A la carte Services
Architect
Outbound campaigns
60 min
Set up campaigns, contact lists, do not call...Campaigns : Campaigns - Add 1 voice campaign Campaigns - Change 1 voice campaign Campaigns - Delete 1 voice campaign List Management:List Management - Ad
Unified Engagement Suite Genesys « A la carte Services
Outbound campaigns
Quality management
60 min
Allows managers to record and evaluatePolicies:Policies - Add 1 policyPolicies - Change 1 policyPolicies - Delete 1 policyPolicies - Delete up to 10 policiesChange Recording ManagementChange Speech And Text Analytics Settings
Unified Engagement Suite Genesys « A la carte Services
Quality management
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Call centre type: In-house and Outsourced
-
Call centre size: Medium and Large
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Business sector: Business to Business and Business to Client
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Call direction: Inbound and outbound
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Service area: Domestic and International
Technical Workshops
60 min
Get assistance from Orange experts.Generic Workshop - 1 hourGeneric Workshop - 3 hoursCRM integration workshop - 3 hoursCall routing workshop - 1 hoursCall routing workshop - 3 hoursTMA - Office hours TMA - Out of office
Unified Engagement Suite Genesys « A la carte Services
Technical Workshops
People & Permissions
60 min
Add people to your organization, edit profile...People:People - Add 1 userPeople - Add up to 5 usersPeople - Change 1 userPeople - Change up to 5 usersPeople - Delete 1 userRoles:Roles - Add 1 roleRoles - Change 1 permis
Unified Engagement Suite Genesys « A la carte Services
People & Permissions
Comentários/Avaliações
5 avaliações