About the App and SimplyBook.me

General Terms & Conditions

1. Eligibility. You must be at least 18 years old to create a profile on this App. By creating a profile, you confirm that you meet this requirement. If you are using the App on behalf of a business or legal entity, you confirm that you have authority to bind that entity to these Terms.

2. Account. You may browse listings without creating an account. To make bookings or submit reviews, you must create an account or sign in using your existing SimplyBook.me account credentials. When creating an account, you agree to provide accurate and complete information, keep that information up to date, and maintain the security of your login credentials. You must not share your account with others. You are responsible for all activity that takes place under your account. If you become aware of any unauthorised use of your account, notify us immediately at [email protected]. You may delete your account at any time through the App’s settings. Upon deletion, your personal data will be handled in accordance with our Privacy Notice.

3. End-Clients. When you make a booking through the App, you enter into a direct contract with the relevant Business User for the provision of their services. SimplyBook.me facilitates the booking on behalf of the Business User but is not a party to that contract. Payment for services is made by you directly to the Business User on the Business User’s own booking page, through that Business User’s designated payment service provider. SimplyBook.me does not process, collect, route, or store any payment or payment card data, has no access to your payment details, and is not a party to any payment transaction. Cancellation and refund policies are set by each Business User and will be displayed at the point of booking. Any cancellation or refund dispute must be resolved directly between you and the Business User; SimplyBook.me does not process refunds and is not responsible for any failure by a Business User or their payment service provider to issue a refund. Prices displayed in the App are set and controlled by Business Users; SimplyBook.me does not control pricing and accepts no liability for pricing errors or discrepancies between prices shown in the App and prices charged at the point of payment. Where applicable consumer protection law grants you statutory cancellation rights, those rights are not affected by anything in these Terms.

4. All Users. When using the App, you must not:

(a) use the App for any unlawful purpose or in violation of any applicable law;

(b) submit false, fake, or misleading bookings or reviews;

(c) impersonate any person or misrepresent your affiliation with any entity;

(d) attempt to gain unauthorised access to any part of the App or another user’s account;

(e) scrape, harvest, or extract data from the App by automated means;

(f) interfere with or disrupt the App or the servers or networks connected to it;

(g) post or transmit any content that is harmful, abusive, defamatory, obscene, or otherwise unlawful;

(h) use the App to send unsolicited commercial communications;

(i) attempt to reverse engineer or decompile any part of the App.

Violation of this section may result in immediate suspension or termination of your account and, where required by law, reporting to relevant authorities.

5. Reviews and Ratings. You may submit a Review of a Business User at any time, comprising a star rating and optional written comment; submission is not restricted to End-Clients who have completed a booking. By submitting a Review, you confirm that it reflects your genuine experience, is factually accurate, and does not contain: false or defamatory statements; personal information about the provider beyond what is relevant to your experience; offensive, discriminatory, or hateful language; or advertising for a competing service. SimplyBook.me reserves the right to remove Reviews, following a report, that do not comply with the review standards above or that we have reasonable grounds to believe are fraudulent. Reviews are not moderated before publication. SimplyBook.me does not remove Reviews solely because a Business User disagrees with the rating. By submitting a Review, you grant SimplyBook.me a non-exclusive, royalty-free, worldwide licence to display your Review within the App and on booking.page.

6. Push Notifications. The App may send push notifications to your device. These fall into two categories:

(a) Transactional notifications (such as booking confirmations, reminders, and service updates) support the core function of the App. You will be asked to grant notification permission at your device level when relevant; declining this does not affect your ability to use the App, though you may not receive these updates

(b) Promotional notifications from a specific Business User are separate and require your specific, affirmative consent for that business. You will be shown a dedicated consent checkbox for that specific Business User during the booking process. Declining this checkbox does not affect your ability to complete a booking. You can manage promotional consent for any Business User at any time under Settings > Notifications within the App, including withdrawing consent or subscribing to promotional notifications from a Business User you have previously interacted with, without needing to complete a new booking. Where a general "Subscribe to our promo" option is presented elsewhere (e.g. by email or SMS), its wording will make clear if it also covers push notifications.

You may withdraw consent to any push notifications at any time through your device's notification settings or through Settings > Notifications within the App. Withdrawal of consent does not affect your ability to use the core features of the App.

7. Data Protection and Privacy. SimplyBook.me processes your personal data as a data controller. Full details of what data we collect, how we use it, your rights, and how to exercise them are set out in the Booking.page App Privacy Notice, available within the App and at Privacy Policy of booking.page. You may exercise your data subject rights (including access, rectification, erasure, and portability) at any time by contacting [email protected]. The App may request access to device features including location services and push notifications. You can manage these permissions through your device settings at any time.

8. Intellectual Property. The App, including its design, software, content, and branding (excluding user-generated content and Business User listings), is owned by or licensed to SimplyBook.me and protected by applicable intellectual property laws. All rights not expressly granted are reserved. You are granted a limited, non-exclusive, non-transferable, revocable licence to use the App on your personal device for its intended purpose. You must not copy, modify, distribute, sell, or sublicence the App or remove any proprietary notices. Content you submit (including Reviews) remains your property. By submitting content, you grant SimplyBook.me a non-exclusive, royalty-free, worldwide licence to use, display, and distribute that content in connection with the operation of the Platform.

9. Limitation of Liability. We are not responsible for the quality, safety, legality, or availability of services provided by Business Users. Any dispute about services received must be resolved directly with the relevant Business User. We do not guarantee that the App will be available at all times or free from errors. The App is provided on an “as is” and “as available” basis. To the maximum extent permitted by applicable law, SimplyBook.me’s total liability to you for any claim arising from your use of the App shall not exceed EUR 100 or amount paid to SimplyBook.me in preceding 12 months, whichever is greater. Nothing in these Terms excludes or limits SimplyBook.me’s liability for: death or personal injury caused by SimplyBook.me’s negligence; fraud or fraudulent misrepresentation; or any other liability that cannot be excluded or limited under applicable law. If you are a consumer, your statutory rights under applicable consumer protection law are not affected by these Terms.

10. App Store Terms. The App is distributed through the Apple App Store and Google Play Store. These Terms govern your relationship with SimplyBook.me. Apple Inc. and Google LLC are not parties to these Terms and have no obligation to provide maintenance, support, warranty, or other services in connection with the App. If you downloaded the App from the Apple App Store, Apple is a third-party beneficiary of these Terms solely to the extent set out in Apple’s standard end-user licence terms.

11. Listing on the Platform. When you opt in to listing, SimplyBook.me will publish a Listing on both booking.page and the App. Because both platforms share the same SimplyBook.me database, your Listing Data appears on both simultaneously. Opting out removes your Listing from both. Your Listing will include business information you have entered into your SimplyBook.me account, including, but not limited to: business name, city or area, service categories, service descriptions, service provider information, business hours and availability, pricing, available appointment slots, and any photos you have uploaded.Providing your city or area is mandatory to be listed; providing a full street address is optional (see Address Display below). Listing on the Platform is entirely optional and separate from your SimplyBook.me subscription. You may use your SimplyBook.me account to manage bookings without being listed on the Platform. If your SimplyBook.me account has the "Hide My personal data link" setting enabled, this is incompatible with Marketplace App Listing; you will be shown a warning if you attempt to enable a Listing while this setting is active.

12. Address Display. Only your city or area is required to be listed on the Platform. You may choose to additionally provide a full street address, which will then be displayed as part of your Listing; if you do not provide one, only your city or area will be shown. Before you can enable a full address on your Listing, you will be shown a warning that it will be publicly visible. Sole traders operating from a residential address are solely responsible for deciding whether to provide a full address, and SimplyBook.me strongly recommends using a business or registered office address instead of a residential one if you choose to provide one at all.

13. Opt-In and Opt-Out. Opt-in. Listing is activated by checking the designated opt-in checkbox at account registration or within your SimplyBook.me account dashboard. This checkbox must be left unchecked by default. Pre-checked consent is not valid under applicable law. Marketplace listing consent, acceptance of these Terms, acceptance of the SimplyBook.me Master T&Cs, and any marketing consent are legally distinct matters and are handled through separate checkboxes.

Opt-out and de-listing. You may opt out of listing at any time through your SimplyBook.me account dashboard and upon opt-out: (a) Your Listing will be removed from both platforms within 24–48 hours; existing bookings made through the Platform prior to opt-out remain valid and are not affected; reviews associated with your Listing will no longer be publicly visible but may be retained in accordance with the Privacy Notice.

14. Subscription expiry or account deletion. If your SimplyBook.me subscription expires, your Listing will be automatically suspended. If your account is deleted, your Listing will be permanently removed. SimplyBook.me will retain Listing Data only to the extent required by applicable law or for dispute resolution purposes.

15. Review System. End-Clients may submit a Review of a Business User in accordance with clause 5. Reviews are published immediately upon submission and are not verified or moderated before publication. You may request removal of a Review by contacting [email protected] with the Review details and grounds. SimplyBook.me will assess the request within 5 business days and notify you of the outcome. SimplyBook.me does not remove Reviews solely because a Business User disagrees with the content. Business Users must not submit, solicit, or incentivise fake or misleading Reviews; offer any benefit in exchange for a positive Review or removal of a negative Review; threaten or harass End-Clients in connection with Reviews; or attempt to manipulate their average rating through any means. Violation may result in immediate Listing suspension and reporting to relevant authorities. Your overall rating is the simple arithmetic mean of all published star ratings; no minimum review count is required before a rating displays, and no non-standard weighting is applied.

16. Search Ranking. The order in which Listings appear in search results is determined by several factors, which can include: your city or area, your distance from the End-Client, the completeness of your Listing profile (such as your description, listed services, categories, and pricing information), and customer reviews. Results are generally ordered first by location and distance, with Listing completeness and customer reviews used as secondary factors. SimplyBook.me does not accept payment from Business Users to influence ranking position, and there is currently no paid or preferential placement on the Platform. SimplyBook.me may update its search ranking methodology from time to time. Material changes to the main ranking parameters will be communicated to Business Users in advance in accordance with the Changes to These Terms section below.

17. Trader Verification and Prohibited Categories. By opting in to listing, you confirm that: all information in your SimplyBook.me account is accurate, complete, and not misleading; you hold all licences, permits, and authorisations required to provide the advertised services; you are legally permitted to provide the services you list, whether as a registered business or as an individual service provider; and you will promptly update your account if any of the above changes. Where your business has a registered address in the European Union, before your listing goes live you must, in accordance with Article 30 of the Digital Services Act (Regulation 2022/2065), provide: (a) your name, address, phone number, and email address; (b) either your business registration number or tax ID, which we will verify against the relevant public business registry, or — if you do not operate as a registered business — confirmation that you are an individual service provider; (c) the payment account details you use to receive payment from clients; and (d) a self-certification that the products or services you offer comply with applicable EU law. If you confirm you are an individual service provider rather than a registered business, your Listing will display the following notice to clients: "This provider has identified as an individual service provider rather than a registered business, and their details have not been verified by us."

If your business does not have a registered address in the European Union, this information is not required, but clients located in the European Union will be unable to book your services through the Platform until it is provided.

We reserve the right to verify your business identity and request supporting documentation.

Listings may be suspended where we have reasonable grounds to believe information is false or misleading, consistent with our obligations under DSA Art. 30. Certain categories of business are not permitted to list on the Platform and must not opt in. The prohibited categories are: escort, adult, or sexual services; gambling or betting services; weapons or firearms sales; drug-related services (excluding licensed pharmacies); unlicensed medical or healthcare practitioners; services promoting hate, discrimination, or violence; and entities subject to international sanctions. We use a combination of automated screening and manual review to enforce these restrictions; automated screening does not cover every category listed and does not guarantee that a violating listing will never appear SimplyBook.me reserves the right to update the prohibited categories list and remove non-compliant Listings with notice as set out in the Suspension and Removal section below.

18. Contact Information. You must keep at least one direct contact method (phone number or email address) visible on your listing at all times. You may choose to hide one of the two, but not both — this ensures clients always have a way to reach you directly.

19. Suspension and Removal of Listings. We may suspend or permanently remove a Listing on the following grounds: breach of these Terms or the SimplyBook.me Master T&Cs; the Business User falls within a prohibited category; credible evidence of fraud, illegal conduct, or consumer harm; a competent authority requires removal; or continued listing would expose SimplyBook.me to legal liability. Except where immediate action is required (as set out below): (a) where SimplyBook.me suspends or restricts a Listing without permanently removing it, SimplyBook.me will provide a statement of reasons prior to or at the time the suspension takes effect, in accordance with Art. 4(1) of the EU Platform to Business Regulation (Regulation (EU) 2019/1150); (b) where SimplyBook.me permanently removes a Listing, SimplyBook.me will provide not less than 30 days' written notice setting out the reasons, in accordance with Art. 4(2) of the same Regulation. SimplyBook.me may suspend a Listing immediately and without prior notice where there is evidence of ongoing or imminent harm to End-Clients; continued listing would cause SimplyBook.me to breach applicable law; or a competent authority has ordered removal. Written reasons will be provided as soon as practicable after the suspension takes effect. Business Users may appeal a suspension or removal decision by submitting a written request to [email protected] within 14 days of the notice. SimplyBook.me will review the appeal and respond within 15 business days.

20. Changes to These Terms. We may update these Terms from time to time. We will notify you of material changes by email before the changes take effect. Continued use of the App after the effective date of any change constitutes acceptance of the updated Terms. For Business Users, where a change affects the terms on which listing is provided, SimplyBook.me will give not less than 15 days’ advance notice on a durable medium (including by email to the address registered to your SimplyBook.me account) before the change takes effect, as required by the EU Platform to Business Regulation (Regulation (EU) 2019/1150), Art. 3(2), except where the change is required earlier by law or to address a regulatory requirement. A Business User who does not agree to a change may opt out of listing before the change takes effect.

21. Governing Law. These Terms are governed by the laws of the Republic of Cyprus. If you are a consumer resident in the EU, you also benefit from any mandatory provisions of consumer protection law in your country of residence.

22. Internal Complaint-Handling and Mediation. We operate an internal complaint-handling mechanism for disputes arising from these Terms, including listing decisions, ranking, and review-related matters. This mechanism is free of charge. To submit a complaint, contact [email protected] with a written description of the complaint. SimplyBook.me will acknowledge within 5 business days and provide a substantive response within 15 business days. This mechanism is without prejudice to your right to seek mediation or pursue other legal remedies. SimplyBook.me is willing to engage in out-of-court settlement mediation with Business Users through either of the following mediators: (a) CEDR (Centre for Effective Dispute Resolution), via www.cedr.com/p2bmediation; or (b) Polimeni.Legal, via www.mediationp2b.eu.