Misael (Mike) Morales
Contacts
Book nowOpening hours
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Sunday
Day off
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Monday
9:00 AM - 6:30 PM
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Tuesday
9:00 AM - 6:30 PM
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Wednesday
9:00 AM - 5:00 PM
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Thursday
9:00 AM - 5:00 PM
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Friday
9:00 AM - 5:00 PM
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Saturday
8:00 AM - 4:30 PM
About the company
QA PF and InstructorPlease come into the room at your assigned time. If you come in early and I have someone in the you may be asked to leave. I very much respect and value everyone's privacy.I very much look forward to working with you.Our team
Misael Morales
Top services
Knowledge Transfer - AHT and Performance Related Metrics
15 min
This meeting is designed to help you with key metrics such as AHT, Qualty, etc.
Misael (Mike) Morales - Meet and Greet
15 min
This will be our first session only. Its an informal meet and greet designed to put you at ease to let you know how I will be supporting your business.
QA Results review
30 min
This meeting is designed to review your recent QA scores which if below 90% I will invite to make an appointment and review the call/findings.
Client Escalation/Direct Feedback
15 min
If a client escalates or provides direct feedback, this meet will be necessary. We must address client issues within 24 hours.
Reviews
31 reviews