Beth Boyd
Contacts
Book nowOpening hours
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Sunday
Day off
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Monday
10:00 AM - 5:00 PM
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Tuesday
9:00 AM - 4:00 PM
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Wednesday
10:00 AM - 6:00 PM
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Thursday
11:00 AM - 5:00 PM
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Friday
10:00 AM - 4:30 PM
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Saturday
Day off
About the company
Hello and Welcome! My name is Beth Boyd and I would like to take this opportunity to welcome you and introduce myself as your Quality Assurance Performance Facilitator (QAPF).My main responsibility will be to help you reach our goal, of being the best Road America CSP, by providing superior service to each and every customer. One way we can do this is by partnering to achieve this goal.As your QAPF I will be your first point of contact in helping you to clarify any client procedural issues.Please feel free to email me with questions that are related to policies, procedures and call handling at: bethboyd.arise@gmail.com,However, I ask that you direct all questions pertaining to schedule adherence, service revenue, time away requests, and technical support to the IBO and/or Arise Support located on the Portal.In closing, I want you to know that I look forward to assisting your business to ensure you are successful in achieving your goals.Have a wonderful day!Kind Regards,Beth BoydRoad America Quality Assurance Performance FacilitatorOur team
Road America Roadside Assistance
Beth Boyd
Wilkesboro, North Carolina, West Main Street,
Road America Roadside Assistance
Top services
Performance Evaluation Session (PES) Time Zone is EST
30 min
This is a 30 minute session for us to review your performance and identify those behaviors that need improvement for call quality or to reduce your average handle time (AHT). Meeting room link: https://www.gotomeet.me/BethBoydQAPF
Beth Boyd
Wilkesboro, North Carolina, West Main Street,
Performance Evaluation Session (PES) Time Zone is EST
Escalation Feedback Time Zone is EST
30 min
This is a 20 - 30 minute session to discuss opportunities regarding feedback received from the client about a recent call and/or PO. Meeting room link: https://www.gotomeet.me/BethBoydQAPF
Beth Boyd
Wilkesboro, North Carolina, West Main Street,
Escalation Feedback Time Zone is EST
Real Time Performance Observation (RTPO) Time Zone is EST
45 min
An RPTO session is a live interaction that allows me to observe your calls and your screen, through Adobe, for a short time, approx. 30 mins (only 1-3 calls), while you are servicing. This successful technique helps you to lower AHT and perfect your
Beth Boyd
Wilkesboro, North Carolina, West Main Street,
Real Time Performance Observation (RTPO) Time Zone is EST
One on One Time Zone is EST
30 min
At your request, this will be a 30 minute meeting to discuss the questions or issues you may have about the Road America application, specific calls you handled that you have questions about, etc. Meeting room link: https://www.gotomeet.me/BethBo
Beth Boyd
Wilkesboro, North Carolina, West Main Street,
One on One Time Zone is EST
Getting to Know You Time Zone is EST
15 min
This will be a 10 - 15 minute meeting for us meet and review client metrics, as well as to provide resource materials to help you succeed on this application. Meeting room link: https://www.gotomeet.me/BethBoydQAPF
Beth Boyd
Wilkesboro, North Carolina, West Main Street,
Getting to Know You Time Zone is EST
Reviews
19 reviews