Opening hours

  • Sunday

    Day off

  • Monday

    10:00 AM - 5:00 PM

  • Tuesday

    9:00 AM - 4:00 PM

  • Wednesday

    10:00 AM - 6:00 PM

  • Thursday

    11:00 AM - 5:00 PM

  • Friday

    10:00 AM - 4:30 PM

  • Saturday

    Day off

About the company

Hello and Welcome!

My name is Beth Boyd and I would like to take this opportunity to welcome you and introduce myself as your Quality Assurance Performance Facilitator (QAPF).

My main responsibility will be to help you reach our goal, of being the best Road America CSP, by providing superior service to each and every customer. One way we can do this is by partnering to achieve this goal.

As your QAPF I will be your first point of contact in helping you to clarify any client procedural issues.

Please feel free to email me with questions that are related to policies, procedures and call handling at:,

However, I ask that you direct all questions pertaining to schedule adherence, service revenue, time away requests, and technical support to the IBO and/or Arise Support located on the Portal.

In closing, I want you to know that I look forward to assisting your business to ensure you are successful in achieving your goals.

Have a wonderful day!

Kind Regards,

Beth Boyd

Road America Quality Assurance Performance Facilitator

Our team

Road America Roadside Assistance

Top services

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Performance Evaluation Session (PES) Time Zone is EST

30 min

This is a 30 minute session for us to review your performance and identify those behaviors that need improvement for call quality or to reduce your average handle time (AHT). Meeting room link:

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Escalation Feedback Time Zone is EST

30 min

This is a 20 - 30 minute session to discuss opportunities regarding feedback received from the client about a recent call and/or PO. Meeting room link:

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Real Time Performance Observation (RTPO) Time Zone is EST

45 min

An RPTO session is a live interaction that allows me to observe your calls and your screen, through Adobe, for a short time, approx. 30 mins (only 1-3 calls), while you are servicing. This successful technique helps you to lower AHT and perfect your

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One on One Time Zone is EST

30 min

At your request, this will be a 30 minute meeting to discuss the questions or issues you may have about the Road America application, specific calls you handled that you have questions about, etc. Meeting room link:

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Getting to Know You Time Zone is EST

15 min

This will be a 10 - 15 minute meeting for us meet and review client metrics, as well as to provide resource materials to help you succeed on this application. Meeting room link:


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