Opening hours

  • Sunday

    Day off

  • Monday

    10:00 AM - 5:00 PM

  • Tuesday

    9:00 AM - 4:00 PM

  • Wednesday

    10:00 AM - 6:00 PM

  • Thursday

    11:00 AM - 5:00 PM

  • Friday

    10:00 AM - 4:30 PM

  • Saturday

    Day off

About the company

Hello and Welcome! My name is Beth Boyd and I would like to take this opportunity to welcome you and introduce myself as your Quality Assurance Performance Facilitator (QAPF).My main responsibility will be to help you reach our goal, of being the best Road America CSP, by providing superior service to each and every customer. One way we can do this is by partnering to achieve this goal.As your QAPF I will be your first point of contact in helping you to clarify any client procedural issues.Please feel free to email me with questions that are related to policies, procedures and call handling at: bethboyd.arise@gmail.com,However, I ask that you direct all questions pertaining to schedule adherence, service revenue, time away requests, and technical support to the IBO and/or Arise Support located on the Portal.In closing, I want you to know that I look forward to assisting your business to ensure you are successful in achieving your goals.Have a wonderful day!Kind Regards,Beth BoydRoad America Quality Assurance Performance Facilitator

Our team

Road America Roadside Assistance

Top services

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Performance Evaluation Session (PES) Time Zone is EST

30 min

This is a 30 minute session for us to review your performance and identify those behaviors that need improvement for call quality or to reduce your average handle time (AHT). Meeting room link: https://www.gotomeet.me/BethBoydQAPF

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Escalation Feedback Time Zone is EST

30 min

This is a 20 - 30 minute session to discuss opportunities regarding feedback received from the client about a recent call and/or PO. Meeting room link: https://www.gotomeet.me/BethBoydQAPF

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Real Time Performance Observation (RTPO) Time Zone is EST

45 min

An RPTO session is a live interaction that allows me to observe your calls and your screen, through Adobe, for a short time, approx. 30 mins (only 1-3 calls), while you are servicing. This successful technique helps you to lower AHT and perfect your

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One on One Time Zone is EST

30 min

At your request, this will be a 30 minute meeting to discuss the questions or issues you may have about the Road America application, specific calls you handled that you have questions about, etc. Meeting room link: https://www.gotomeet.me/BethBo

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Getting to Know You Time Zone is EST

15 min

This will be a 10 - 15 minute meeting for us meet and review client metrics, as well as to provide resource materials to help you succeed on this application. Meeting room link: https://www.gotomeet.me/BethBoydQAPF

Reviews

19 reviews

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  • Review user image

    Sabrina Henderson

    10/16/2020, 9:33:24 PM

    csp

    I'm happy with the way Beth told me the things even if I'm not doing a great job, she is comprehensive and very helpful

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    Phanor lozano

    8/27/2020, 2:44:41 AM

    Feedback

    Beth helped me and took her time to see what problems i am having , will definitely use all her advise for further calls

  • Review user image

    Sherley Williams

    1/31/2018, 12:26:42 PM

    Csp

    Beth always handles my problems and gives me greatadvice

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    Alicia Lopez Opperman

    1/12/2018, 7:28:18 PM

    LMAJO Inc

    Beth is just great to work with and very knowledge. I am happy to service under her team

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    Schunda Coleman

    9/15/2017, 6:07:31 PM

    IBO

    It was great speaking with Beth Boyd, and partnering with her in assisting in making our csp a better customer service agent.

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    Dorothy Watson Ellerbe

    5/2/2017, 6:25:42 PM

    Feedback

    Thank you for the information that was provided during the session. I will apply the information to better assist our customers.

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    Fran Jenkins-Knight

    4/7/2017, 2:00:18 PM

    IBO

    My QAPF Beth is amazing. She bring clarity to issues, that I wasn't aware of, and with so dignity and professionalism. I am able to apply her points, which has help me become a better IBO. She always there to answer question, I think are going to drown me, but when she delivers the answer, she makes it so much more easier to apply. She set you expectation so that you are able to succeed. Thank you Beth for being the so helpful. Fran Knight

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    Jeja Kellie Pouncey

    2/7/2017, 3:11:30 PM

    CSP/IBO

    Beth is and always been an amazing QAPF. The program used to schedule a meeting with her is very user-friendly. It allows you to receive notifications via a cell phone and/or a calendar reminder.

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    Carla O'Neal

    1/13/2017, 4:40:51 PM

    Awesome

    My first review was 5 stars but finding out this review is not just about booking. I have to give my view on my QA PF. I am so thankful to have been placed with Beth Boyd. She defianetly makes the needed enhancements come across in ways you can understand. I do feel like in my session with her I won't make the same mistake. I do feel like she cares about us and our success truly and that inspires me as part of her team and to perform my best for the client. Thanks Beth for your patience and dedication to us!

  • Review user image

    Carla O'Neal

    1/13/2017, 4:22:56 PM

    CSP

    SimplyBook.ME simplifies getting sessions together with my QA PF.

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