Foresee Academy and Consultancy
Contacts
- foreseeacademyandconsultancy.simplybook.me
- Foresee Academy and Consultancy, Bridgetown, Endeavour, St. James
Opening hours
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Sunday
Day off
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Monday
9:00 AM - 3:00 PM
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Tuesday
Day off
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Wednesday
Day off
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Thursday
Day off
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Friday
9:00 AM - 3:00 PM
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Saturday
Day off
About the company
At Foresee Academy and Consultancy, we are committed to helping you transform your customer service operations. With almost ten years of hands on customer service experience, our founder Shanice Shepherd is dedicated to equipping customer service professionals and business owners with the deep dive knowledge needed to excel in the customer service role and transformed their business.
Want to learn more? Book a free 20 minute consultation to discuss how we can transform your customer service and help your business grow!
Our team
Shanice Shepherd
Foresee Academy and Consultancy
Bridgetown, Endeavour, St. James
Shanice Shepherd
Owner and Lead Customer Service Specialist with almost 10 years of hands on customer service experience.
50 51
Top services
Free Consultation
20 min
Let's talk! During this consult we will discuss what are the problem areas in your customer service and how Foresee Academy and Consultancy's range of dynamic services can help! So, book your free consultation and let us get you on the road to f
Foresee Academy and Consultancy
Bridgetown, Endeavour, St. James
Free Consultation
Let's talk! During this consult we will discuss what are the problem areas in your customer service and how Foresee Academy and Consultancy's range of dynamic services can help!
So, book your free consultation and let us get you on the road to fantastic customer service!
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Sector Selection: Business and Education
Customer Service Training- Business/Group
90 min
Take your customer service to the next level with high quality customer service training. With almost 10 years of hands on customer service experience and training knowledge, our expert trainer, is ready to equip you and your staff with the deep dive
Foresee Academy and Consultancy
Bridgetown, Endeavour, St. James
Customer Service Training- Business/Group
Take your customer service to the next level with high quality customer service training. With almost 10 years of hands on customer service experience and training knowledge, our expert trainer, is ready to equip you and your staff with the deep dive knowledge needed to transform your customer service and take your business to the next level!
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Sector Selection: Business and Education
Call Monitoring / Quality Assurance Training
90 min
Call monitoring is more than simply listening to calls and writing reports. Quality control/ management staff must be equipped with the necessary skills and tools needed to monitor and analyze calls. In addition, they must be able to scrutanize the e
Foresee Academy and Consultancy
Bridgetown, Endeavour, St. James
Call Monitoring / Quality Assurance Training
Call monitoring is more than simply listening to calls and writing reports. Quality control/ management staff must be equipped with the necessary skills and tools needed to monitor and analyze calls. In addition, they must be able to scrutanize the efficiency and effectiveness of the CSR, whose ultimate goal should be to transform every caller into a satisfied customer.
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Sector Selection: Business and Education
Call Center / Customer Service Management- Small/Medium sized business
60 min
Between answering customer emails and calls to responding to request on social media, what time do you have to focus on running your business!?No need to fear, Foresee is here! We source and train, the best customer service specialists to suit your c
Foresee Academy and Consultancy
Bridgetown, Endeavour, St. James
Call Center / Customer Service Management- Small/Medium sized business
Between answering customer emails and calls to responding to request on social media, what time do you have to focus on running your business!?
No need to fear, Foresee is here! We source and train, the best customer service specialists to suit your company's needs, whatever the business!
So, book your free consultation and business analysis and let's take the guess work and stress out of your customer service operations!
Please note: Pricing and details for this service will be provided
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Sector Selection: Business and Education
Quality Control and Call Monitoring Management
60 min
Your customer service team plays a vital role in your customer's experience. It’s a direct link between your company and your customers. Companies that provide exceptional customer service use this as a selling point to set their brand apart from the
Foresee Academy and Consultancy
Bridgetown, Endeavour, St. James
Quality Control and Call Monitoring Management
Your customer service team plays a vital role in your customer's experience. It’s a direct link between your company and your customers. Companies that provide exceptional customer service use this as a selling point to set their brand apart from the competition.
Why not take your company to the next level with a dynamic quality assurance programme. A good quality assurance program provides the foundation of amazing customer service by providing solid data to help you determine if you’re business is meeting it's goals, following correct processes, remaining compliant, and achieving the outcomes you need.
So, book your free consultation and business analysis today and let's dive into how our quality control packages can best suit your business' needs.
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Sector Selection: Business and Education
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