If you are NOT a CHAT PF, this session is NOT for you. Please choose one of the other sessions for CSPs. Thank you!

This is a 30 minute session for us to do a high overview of your performance and cover your SWOT (Strengths, Weaknesses, Opportunities & Threats) and your Metrics.

At this session we will go over scenarios. When attending, please be sure to have your systems up.

Welcome to my group! Let's meet so I can get to know you and  you can get to know me! 

CSI-Are you making every customer experience an excellent one?  We'll review a fair/poor call and discuss what could have been better to achieve excellent CSI

AHT-Together we'll talk about some tips and tricks to get this metric under control while still delivering an excellent customer experience. 

This is an introduction meeting.

This is a one-on-one session to discuss your Average Handle Time (AHT).

This is a one-on-one session to discuss your Client Escalation.

Ethical hacking expert 

  - Chetan 

This meeting is designed to review your recent QA scores which if below 90% I will invite to make an appointment and review the call/findings.

Qualibre Info Formations vous propose des formations de qualité et qui peuvent être financées par votre OPCO, dans le domaine du DevOps et du développement web React et React Native. Prenez rendez-vous pour un audit gratuit.

Scratch 1 Part 2 : Basics of Scratch

In this part you will learn the basic screen layout of scratch