Misael (Mike) Morales
Contacts
Book nowOpening hours
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Sunday
Day off
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Monday
9:00 AM - 6:30 PM
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Tuesday
9:00 AM - 6:30 PM
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Wednesday
9:00 AM - 5:00 PM
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Thursday
9:00 AM - 5:00 PM
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Friday
9:00 AM - 5:00 PM
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Saturday
8:00 AM - 4:30 PM
About the company
QA PF and Instructor
Please come into the room at your assigned time. If you come in early and I have someone in the you may be asked to leave. I very much respect and value everyone's privacy.
I very much look forward to working with you.
Our team
Misael Morales
Misael (Mike) Morales
Hialeah, Florida, West 48th Street,
Misael Morales
QA PF
Top services
Knowledge Transfer - AHT and Performance Related Metrics
15 min
This meeting is designed to help you with key metrics such as AHT, Qualty, etc.
Misael (Mike) Morales
Hialeah, Florida, West 48th Street,
Knowledge Transfer - AHT and Performance Related Metrics
This meeting is designed to help you with key metrics such as AHT, Qualty, etc.
Misael (Mike) Morales - Meet and Greet
15 min
This will be our first session only. Its an informal meet and greet designed to put you at ease to let you know how I will be supporting your business.
Misael (Mike) Morales
Hialeah, Florida, West 48th Street,
Misael (Mike) Morales - Meet and Greet
This will be our first session only. Its an informal meet and greet designed to put you at ease to let you know how I will be supporting your business.
QA Results review
30 min
This meeting is designed to review your recent QA scores which if below 90% I will invite to make an appointment and review the call/findings.
Misael (Mike) Morales
Hialeah, Florida, West 48th Street,
QA Results review
This meeting is designed to review your recent QA scores which if below 90% I will invite to make an appointment and review the call/findings.
Client Escalation/Direct Feedback
15 min
If a client escalates or provides direct feedback, this meet will be necessary. We must address client issues within 24 hours.
Misael (Mike) Morales
Hialeah, Florida, West 48th Street,
Client Escalation/Direct Feedback
If a client escalates or provides direct feedback, this meet will be necessary. We must address client issues within 24 hours.
Reviews
31 reviews