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Misael (Mike) Morales

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Opening hours

  • Sunday

    Day off

  • Monday

    9:00 AM - 6:30 PM

  • Tuesday

    9:00 AM - 6:30 PM

  • Wednesday

    9:00 AM - 5:00 PM

  • Thursday

    9:00 AM - 5:00 PM

  • Friday

    9:00 AM - 5:00 PM

  • Saturday

    8:00 AM - 4:30 PM

About the company

QA PF  and Instructor

Please come into the room at your assigned time.  If you come in early and I have someone in the you may be asked to leave.  I very much respect and value everyone's privacy.

I very much look forward to working with you.

Our team

Misael Morales

Top services

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Knowledge Transfer - AHT and Performance Related Metrics

15 min

This meeting is designed to help you with key metrics such as AHT, Qualty, etc.

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Misael (Mike) Morales - Meet and Greet

15 min

This will be our first session only. Its an informal meet and greet designed to put you at ease to let you know how I will be supporting your business.

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QA Results review

30 min

This meeting is designed to review your recent QA scores which if below 90% I will invite to make an appointment and review the call/findings.

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Client Escalation/Direct Feedback

15 min

If a client escalates or provides direct feedback, this meet will be necessary. We must address client issues within 24 hours.

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